Service and Maintenance Notifications

Service notice: Tuktoyaktuk - May 29, 2017 UPDATE

Services for customers Tuktoyaktuk have been restored. If you are still experiencing issues, please contact our support team at 1-888-423-2333. Thank you for your patience.


Maintenance Notice: Whitehorse cable upgrades - May 2017

During the month of May, Northwestel is performing maintenance that may temporarily affect cable TV, internet and home phone services in Whitehorse.  In particular, some cable TV channels may be temporarily disrupted.  This work is being done at night to minimize any disruption to our customers.  Any impact should not last longer than approximately 25 minutes.  The Whitehorse cable upgrades are being done to support important changes in our TV platform and to lay the groundwork for future improvements in internet service.