Reading Your Bill
Here are some definitions and answers to commonly asked questions about your new mobility bill. For more information about your bill contact us at 1-888-423-2333.
1Invoice Information: The Invoice Information section provides a detailed review of the Account information on record including the account number, the name on the account, the invoicing date, the phone number in question, the total amount due and the date payment is to be received by.
2Summary of Charges: The Summary of Charges section provides a brief overview of the month's usage charges. This could include information such as the previous balance, balance carried forward, monthly service charges, Long Distance charges, current charges and payment due date. If you have a Summary of Charges section you will find more detailed information on page 3 of your bill.
3Important Messages: The Important Messages section will help keep you informed about upcoming promotions and billing notices.
1Contact Us: The Contact Us section offers you ways to get in touch with Northwestel should you need any assistance with your bill.
2How to pay your bill: This section outlines the numerous ways you can pay your bill. Whether its through Visa, Mastercard, debit or cheque, Northwestel makes paying your bills easy!
3Payment Terms: The Payment Terms section simply outlines the payment terms agreed upon at the time of purchase.
4Change of Address: If you plan on moving or have recently moved the Change of Address section will get you in touch with the right people in order to ensure your bill is being sent to the proper address.
5Payments: At the bottom of Page 2 you will find a payment form. You can fill this out and send it to Northwestel or proceed to make payments as you normally have in the past.
If you have a Summary of Charges section on Page 3 of your Northwestel Bill, these definitions may be helpful.
Please note: If an account has multiple numbers, the usage will be broken out for each phone number and totaled at the bottom, in a row labeled “PHONE TOTAL”.
1Basic Rate: The price of your mobility plan. This reoccurs monthly.
2Ftrs Rate: Total charge for features subscribed to, such as call waiting, call display, text messaging.
3Chgs & Credits: Miscellaneous charges and credits, such as adjustments to the balance of your account.
4Equip Charges: Charges and credits for the cost for your phone.
5Air Time: Total charges for the amount of time the phone was in use (air time).
6Long Distance: Total charges on this bill for Long Distance calls. Long Distance charges are applied on calls to numbers outside of your operating area.
7SMS/MMS Overage: Charges for text, picture, and video messaging above those included in your plan.
8Data Overage: Charges applied when you exceed the data limit associated with your plan. Data is used in several situations, such as email, web access, music download, and ringtones.
9Tax: GST, HST or PST charged on this month’s usage.
10Total: Total amount due.
If you subscribe to the "Call Detail" feature, this page shows all calls made and received on each phone number on this account. If you do not subscribe to this feature, this page shows only the calls made and received that have charges associated with them. Free calls are not listed on your bill.
1Item While In: indicates where the users was when the call was made or received
2Date: Day when the call was made
3Time: Time when the call was made
4DIR: Explains the start point and end point of each call.
- LL: Land to land
- ML: Mobile to land
- MM: Mobile to mobile
- LM: Land to mobile
- LMO: Land to Mobile Outgoing
- MLI: Mobile to Land Incoming
5Call Dest: The number that was dialed
6Min: Total number of minutes used for that call
7Air: Total charge for additional air time minutes used above your plan amount
8LD: Total cost of long distance charges, if not included, or over and above your plan
9Total: Total number of minutes used for that call
Frequently Asked Questions
How do I pay my bill?
Page 2 of your bill outlines the convenient ways you can pay your mobility bill.
Where can I find my new Account Number?
Your Account Number is listed in the top left hand corner of Page 1.
I’m changing my billing address, how do I change it with Northwestel?
To inform us of your new address, simply email email@example.com or call our Customer Care Centre at 1-888-423-2333.
How do I know how much I need to pay this month?
The Total Amount Due is shown on Page 1 of your bill, in bold at the top left of the page.
What does the Monthly Charges section show?
The Monthly Charges section outlines cost of your mobility plan and usage for the month. It also shows you the amount of units used that month (minutes, text messages or data). In this section, each phone number listed on your account will have a separate details section, so you can track the service usage for each phone number.
Who do I contact if I have questions or concerns about my bill?
Please contact our Customer Care Centre at 1-866-423-2333.