Mitel SX-200 IP Communications Platform

To be competitive, your small to medium-sized business needs to continually improve customer service, increase employee productivity, and reduce the cost of doing business. The Mitel SX-200® IP Communications Platform (ICP) provides “Large Company” communications features and applications to Small and Medium sized Businesses. The SX-200 ICP has the reliability and comprehensive features of a PBX, the ease of use and cost effectiveness of a key system, and the productivity-enhancing applications and networking efficiency of IP. It is the system you need now with flexibility to add functionality as your requirements change.

The SX-200 ICP can help:

• Improve the external image of your business by enhancing customer service and employee productivity.
• Provide transparent communications for remote locations, teleworkers and mobile employees.
• Add Standard Unified messaging and increase employee productivity and satisfaction.
• Enable your business to take advantage of flexible deployment options with investment protection for the future.
• Reduce your capital expenditures and operating costs. The SX-200 ICP provides extensive Key and PBX System features and support for many applications:
• Seamless IP Networking across multiple sites on private networks or over the Internet
• Teleworking and Softphone with presence and availability
• Mobile “twinning” with your office phone to allow a single number to reach multiple devices - with a single voice mail box
• 500+ telephony features
• Embedded Standard Unified Messaging, Personal Contacts and Message Notification
• Auto-attendant, ACD, and WiFi
• Support for the broadest range of IP desktop devices within the industry today
• Web-based interface that allows for easy system programming
• Hot Swap, which allows users to change any extension to their own
• 802.3af compliance for Power over Ethernet
• Embedded Layer 2 16-port Power over Ethernet 802.3af Switch (SX-200 ICP CXi Controller only)

Mitel 3300 IP Communications Platform

The Mitel® 3300 IP Communications Platform (ICP) provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 10-65,000 users. The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD and wireless. Operating across virtually any LAN/WAN infrastructure, the 3300 ICP provides seamless IP networking allowing for full feature transparency within distributed environments by supporting networking standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP provides organizations with the opportunity to IP enable their legacy PBX’s, protecting existing investments while delivering all the advantages of a converged infrastructure.

Leveraging over three decades of call control experience, the 3300 ICP supports over 500 telephony features - features that are delivered to the many user communities through easy to user interfaces such as our web-based system management.

At the user level the 3300 ICP supports the industry’s largest range of desktop devices including entry-level IP phones, web-enabled IP devices, wireless handsets (WiFi or IP DECT) and full-duplex IP audio conference units. Mitel’s track record of innovation at the desktop is continued through the Navigator - integrating two of the most used business tools, the PC and the phone, to deliver real benefits to the user, The 3300 ICP also supports a powerful suite of applications including multimedia collaboration, customer relationship management and unified messaging. Industry standard Application Programming Interfaces (APIs) are supported for extensive third-party applications through Mitel Solutions Alliance (MSA).

Mitel 3300 ICP provides:

• Seamless IP networking across multiple sites
• The ability to cluster up to 999 controllers as a single system, to support over 65,000 IP ports
• Mitel’s System Data Synchronization technology for sharing data among controllers, in order to enable feature transparency across a cluster of controllers
• Hardware redundancy and software resiliency delivering an incredibly robust solution
• Industry-standard SIP trunking and SIP line side support
• Support for industry-standard networking protocols such as Q.SIG and DPNSS
• 500+ telephony features
• Embedded Standard Unified Messaging, auto-attendant, ACD, and WiFi and IP DECT wireless
• Support for the broadest range of IP desktop devices within the industry today
• Web-based user interface that allows for easy programming of desktop phones
• Hot desking, allowing users to change any extension to their own
• 802.3af compliance for power over Ethernet
• Support for touch-of-a-button, drag-and-drop video and audio conferencing
• Industry-standard APIs and support for third-party applications through Mitel Solutions Alliance (MSA)
• Mitel 3300 CITELlink Gateway provides seamless integration with Nortel phones