Norstar Compact Integrated Communications System

Designed for growing businesses, the Norstar Compact Integrated Communications System (CICS) offers from 4 to 8 lines and 8 to 24 telephone extensions. It supports all Norstar Business Series Terminals, including fully-featured digital functions with LCD and soft keys. Easily add Norstar applications, such as voice mail, automated attendant, computer telephony integration (CTI), and automatic call distribution (ACD).

The CICS can be installed in any community in Northwestel’s service area. Some digital functions may not be available in some communities.

Features

• A flexible building-block design expands with your business easily and cost-effectively.
• Grows from a 4x8 to an 8x24 capacity.
• Voice mail, automated attendant, telephone and computer telephony integration (CTI) support.
• Easily add enhancements as business needs change.
• Supports all Norstar Business Series Terminals.
• Integrated Automated Attendant
• Calling Line Identification (CLID)
• Direct Inward System Access (DISA) for remote dial-in
• Auto Daylight Savings Time
• Paging
• Music on Hold
• Automatic Set Relocation
• Toll Restriction

Benefits

• High bandwidth to the desktop - lets you use applications like BRI ISDN and Computer Telephony Integration without changing your existing wiring.
• Modular, scalable design - lets you choose the options that fit your needs today, and still be ready for the future.
• Increase system size with expansion cartridges.
• Tailor your communication capabilities to your company’s changing needs simply by adding applications.
• Digital technology - creates a platform for current and future PC-based applications. Special software packages can distribute calls, track billable activity, and even generate reports on incoming and outgoing telephone calls.
• Outstanding quality - ensures that Norstar is one of the most durable and reliable key systems available, with one of the lowest failure rates in the industry.

Flexible, Dependable and Feature-rich

• Up to 3 lines and 8 telephone extensions.
• Voicemail, automated attendant and telephone support.
• Supports all Norstar and Business Series Terminals, including fully-featured digital functions with LCD and soft keys.
• Flexible design allows you to easily add enhancements, as your business needs change.
• When you’re ready to move up to the next Norstar platform, your original investment in telephones is protected.
• Digital technology assures reliability and clearer sound.
• One of the industry’s lowest failure rates.
• Wide variety of standard features saves you time and money.

Easy to Use

• Norstar telephones with built-in LCD windows integrate seamlessly with the Compact 3x8.
• Instructions appear in the LCD window.
• Reduced training.

Better Call Handling

• Simplifies communications and prevents dropped and abandoned calls.
• Transferring calls is easy — simply announce the call and send it. If the other line is busy or unanswered, the call returns to you.
• Tones and music on hold assure callers that they haven’t been forgotten or disconnected.
• Held line reminder doesn’t let you forget that an important caller is holding.
• Discriminating ringing makes it easy to distinguish between internal and external calls and respond appropriately.
• Paging enables you to quickly locate a co-worker by making an announcement through Norstar phones, auxiliary speakers or both.
• Conference feature lets you quickly bring a third person into a conversation.
• LCD window delivers step-by-step instructions.

Choice to Add from a Variety of Options

• Norstar applications, such as Norstar Flash, make voice messaging easy.
• Integrated automated attendant assures your calls are answered 24 hours a day with Flash Voice Mail.
• Analog terminal adapters connect computer modems, fax machines, credit card terminals, and other analog devices without the need for a dedicated line.
• Station message detail recording (SMDR) tracks your calling activity for monitoring telephone costs and assigning codes for client billing.