Accessibility

Northwestel offers a variety of products and services designed with your needs in mind.

  • Physical

    DTV

    Favourites List  |  Create up to five Favourites lists –one for everyone in the family. Select from the Quick Menu, or My Favourite Channels from the Main Menu.

    Install  |  Northwestel Install ensures your Northwestel TV service is installed and operating correctly. A Northwestel TV technician will come to your home and take care of everything, at your convenience.


    Pulse TV

    Arris Follow Me TV  |  The ARRIS Follow Me TV App allows you to manage your HD PVR, search the guide and watch content right on your tablet or smartphone. Get the Arris Follow Me TV App >

    Favourites List  |  Make a Favourites list to easily access your favourite channels. To add an item, select it and press INFO, then choose add item to favourites. To delete a single item, select it and press info. Choose remove from favourites or press CLEAR on the remote control. Pulse TV keeps track of your favorites and automatically stores this content in the Favourites menu. From the Main Menu, touch the left arrow once, then scroll through Favourites with the up and down arrows on your remote. Select and watch by pressing OK.

    Install  |  Northwestel Install ensures your Northwestel TV service is installed and operating correctly.


    Internet

    Install  |  Northwestel Install ensures your Northwestel Internet service is installed and operating correctly. A Northwestel technician will come to your home and take care of everything, at your convenience.

    Live Chat  |  Chat with a Northwestel Representative online. Chat with us>

    Usage Report and Notifications  |  Look at your monthly Internet usage and sign up to receive usage notifications directly to your email. Sign up for usage notifications >

    Speed Test  |  Measure the speed of the Internet connection. Go to Internet Usage Tools >


    Home Phone

    Call Forwarding  |  Send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number, including mobile or pager numbers.

    Call Return  |  See the last number to call your home and have the option to call it. Also, you can be notified when a busy line you’re calling becomes free.

    Call Display  |  See the number of the caller before you answer the phone.

    Three-Way Calling  |  Speak with two other people in different locations at the same time.


    Retail 

    Wheelchair Accessible  |  Ramps to access all stores, can navigate around store.

  • Speech

    DTV

    Closed Captioning  |  Read along with your favourite TV programs, movies and special events.

    Live Chat  |  Chat with a Northwestel Representative online. Chat with us >


    Pulse TV

    Closed Captioning  |  Read along with your favourite TV programs, movies and special events.

    Live Chat  |  Chat with a Northwestel Representative online. Chat with us >


    Internet

    Live Chat  |  Chat with a Northwestel Representative online. Chat with us >

    Usage Report and Notifications  |  Look at your monthly Internet usage and sign up to receive usage notifications directly to your email. Usage Report and Notifications >

    Speed Test  |  Measure the speed of the Internet connection. Internet Speed Test >


    Home Phone

    IP Relay  |  Lets people with hearing or speech disabilities communicate with hearing people through a web-enabled computer and the help of trained operators. Learn more about IP Relay >

    Call Forwarding  |  Send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number, including mobile or pager numbers.

    Call Screen  |  Allows you to block incoming calls from unwanted callers.

    Three-Way Calling  |  Speak with two other people in different locations at the same time.

  • Cognitive

    DTV

    Closed Captioning  |  Read along with your favourite TV programs, movies and special events.

    Favourites List  |  Make a Favourites list to easily access your favourite channels. To add an item, select it and press INFO, then choose add item to favourites. To delete a single item, select it and press info. Choose remove from favourites or press CLEAR on the remote control. Pulse TV keeps track of your favorites and automatically stores this content in the. Favourites menu. From the Main Menu, touch the left arrow once, then scroll through Favourites with the up and down arrows on your remote. Select and watch by pressing OK.

    Parental Control  |  Parental Controls allow you to restrict viewing and purchases of TV programs based on your preferences. Set a personalized 4-digit PIN to place locks on selected movie and TV ratings, TV content ratings, channels and titles. You can also hide adult titles from being displayed on screen.


    Pulse TV

    Closed Captioning  |  Read along with your favourite TV programs, movies and special events.

    Favourites List  |  Make a Favourites list to easily access your favourite channels. To add an item, select it and press INFO, then choose add item to favourites. To delete a single item, select it and press info. Choose remove from favourites or press CLEAR on the remote control. Pulse TV keeps track of your favorites and automatically stores this content in the Favourites menu. From the Main Menu, touch the left arrow once, then scroll through Favourites with the up and down arrows on your remote. Select and watch by pressing OK.

    Parental Control  |  Parental Controls allow you to restrict viewing and purchases of TV programs based on your preferences. Set a personalized 4-digit PIN to place locks on selected movie and TV ratings, TV content ratings, channels and titles. You can also hide adult titles from being displayed on screen.


    Internet

    Live Chat  |  Chat with a Northwestel Representative online. Chat with us >

    Usage Report and Notifications  |  Look at your monthly Internet usage and sign up to receive usage notifications directly to your email. Usage Report and Notifications >

    Speed Test  |  Measure the speed of the Internet connection. Internet Speed Test >


    Home Phone

    Call Forwarding  |  Send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number, including mobile or pager numbers.

    Call Screen  |  Allows you to block incoming calls from unwanted callers.

    Three-Way Calling  |  Speak with two other people in different locations at the same time.

  • Vision

    DTV

    Install  |  Northwestel Install ensures your Northwestel TV service is installed and operating correctly. A Northwestel TV technician will come to your home and take care of everything, at your convenience.

    Described Video  |  Described Video provides a narrated description of a TV program’s main visual elements, such as settings, costumes, actions and on-screen text.

    System Sound Effects  |  System sound effects allow users to know when they have made selections in the Pulse TV menu or have entered the Programming Guide on their receiver.

    AMI-tv  |  AMI-tv is included in Northwestel programming.  It allows television to be accessible to Canadians who are blind, with low vision or otherwise disabled. AMI-tv features a wide range programming—movies, series and original AMI programs. Just tune in to channel 972, part of the Lite TV package offered by Northwestel TV. AMI also offers a Described Video (DV) Guide. The DV Guide is accessible on the AMI website or by calling the DV Guide call centre at 1 855 855-1144.

    AMI-audio  |  AMI-audio is a broadcast reading service, providing local, national and international news accessible to Canadians who are blind, with low vision or otherwise disabled. AMI-audio also broadcasts original programs and Described Audio presentations of top movies and TV shows. AMI-audio is available on channel 974 on Northwestel TV.


    Pulse TV

    Install  |  Northwestel Install ensures your Northwestel TV service is installed and operating correctly. A Northwestel TV technician will come to your home and take care of everything, at your convenience.

    Described Video  |  Described Video provides a narrated description of a TV program’s main visual elements, such as settings, costumes, actions and on-screen text.

    System Sound Effects  |  System sound effects allow users to know when they have made selections in the Pulse TV menu or have entered the Programming Guide on their receiver.

    AMI-tv  |  AMI-tv is included in Northwestel programming.  It allows television to be accessible to Canadians who are blind, with low vision or otherwise disabled. AMI-tv features a wide range programming—movies, series and original AMI programs. Just tune in to channel 972, part of the Lite TV package offered by Northwestel TV. AMI also offers a Described Video (DV) Guide. The DV Guide is accessible on the AMI website or by calling the DV Guide call centre at 1 855 855-1144.

    AMI-audio  |  AMI-audio is a broadcast reading service, providing local, national and international news accessible to Canadians who are blind, with low vision or otherwise disabled. AMI-audio also broadcasts original programs and Described Audio presentations of top movies and TV shows. AMI-audio is available on channel 974 on Northwestel TV.


    Internet

    Install Northwestel Install ensures your Northwestel TV service is installed and operating correctly. A Northwestel TV technician will come to your home and take care of everything, at your convenience.


    Home Phone

    Call Forwarding  |  Send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number, including mobile or pager numbers.

    Call Screen  |  Allows you to block incoming calls from unwanted callers.

    Three-Way Calling  |  Speak with two other people in different locations at the same time.

    Call Waiting  |  Allows you to take calls while you are already on the phone.

  • Hearing

    DTV

    The Accessible Channel  |  The Accessible Channel is a national descriptive, closed-captioned specialty service for people with hearing and vision disabilities. 

    Closed Captioning  |  Read along with your favourite TV programs, movies and special events.


    Pulse TV

    The Accessible Channel The Accessible Channel is a national descriptive, closed-captioned specialty service for people with hearing and vision disabilities. 

    Closed Captioning  |  Read along with your favourite TV programs, movies and special events.


    Internet

    Live Chat  |  Chat with a Northwestel Representative online. Chat with us >

    Usage Report and Notifications  |  Look at your monthly Internet usage and sign up to receive usage notifications directly to your email. Usage Report and Notifications >

    Speed Test  |  Measure the speed of your Internet connection. Internet Speed Test >


    Home Phone

    IP Relay  |  Lets people with hearing or speech disabilities communicate with hearing people through a web-enabled computer and the help of trained operators. Learn more about IP Relay >

    Call Screen  |  Allows you to block incoming calls from unwanted callers.

    Call Waiting  |  Allows you to take calls while you are already on the phone.

    Call Display  |  See the number of the caller before you answer the phone.

  • General / Customer Service

    Alternative Formats Please ask us if you would like to receive the following in an alternative format: bills, billing inserts, information on rates, terms and conditions, statement of consumer rights, channel and programming information.