At Northwestel, we are committed to our customer’s rights and the protection of their personal information. That's why we've adopted strict policies and codes for our business environment.

These policies also comply with current legal and regulatory requirements.

Read the fine print and know your rights and responsibilities:

Northwestel Terms of Service:

  • Unregulated  Services (PDF) as of January 23rd, 2015
  • Telephone Terms of Service are specified in Northwestel’s Tariffs as regulated by the Canadian Radio-Television and Telecommunications Commission (CRTC). The applicable terms of service can be found under items 1 to 22 in the General Tariff

Other Policies:

For more information regarding Northwestel Policies or to address concerns you may have regarding Northwestel Policies, you may write to:

Northwestel Inc.
Attention: Regulatory Manager
PO Box 2727
Whitehorse YT
Y1A 4Y4
Telephone: 1 877 349-8222 (toll-free)