Northwestel increased the quality of their voice mail service by completing the Northwest Territories portion of a $1.6 million voice mail improvement project. The NWT voice mail service is now operating on a new soft ware system.
“The changes were made to ensure that we can continue to offer our customers the highest quality service possible,” said Paul Flaherty, President and CEO of Northwestel. “We appreciate the patience our voice mail customers have shown during this upgrading process.”
This replacement project is part of Northwestel’s ongoing efforts to improve, upgrade and expand the services available in NWT. Voice mail service is available in Yellowknife, Bechoko, Inuvik, Norman Wells and Hay River.
There is one change to customers as a result of this replacement. Now, to access a voice mail box from a phone number other than the one connected to that box, customers must dial in to the voice mail system and, when prompted, enter both the area code and voice mail box number. This means customers will now need to enter ten digits rather than the previous seven.
Northwestel provides complete telecommunications solutions and entertainment services in the Northwest Territories, Nunavut, Yukon, northern British Columbia and High Level, Alberta. The company’s operations span nearly 4 million square kilometres of the most remote and rugged areas of Canada.