Northwestel Changes Customer Care Centre Hours of Operation

Northwestel’s Customer Care Centre will now operate from 7:00 a.m. to 6:00 p.m. PST, Monday to Friday.  This change aligns hours of operation for telephone, cable and wireless services.

“Customers will now be able to reach Northwestel when they want us the most,” said Paul Flaherty, Northwestel President and Chief Executive Officer.  “Our wireless customers wanted us to open earlier and cable customers wanted us to close later. We have accommodated both by adjusting our hours.”

Northwestel’s Customer Care Centre is staffed entirely in the North. Previously, it provided customer support for different products and services on different schedules.

“Northwestel is improving our operating hours to make it easier for our customers to reach us,” said Flaherty.

Telephone Operator Services, (411 or 0), currently serves customers 24 hours a day, seven days a week, and will continue with this schedule. The Business Care Centre hours will also remain the same, from 6:00 a.m. until 5:00 p.m. PST.

Northwestel provides complete telecommunications solutions and entertainment services in the Northwest Territories, Nunavut, Yukon, northern British Columbia and High Level, Alberta. The company’s operations span nearly 4 million square kilometres of the most remote and rugged areas of Canada.