At Northwestel, we are committed to our customer’s rights and the protection of their personal information. That's why we've adopted strict policies and codes for our business environment.
These policies also comply with current legal and regulatory requirements.
Read the fine print and know your rights and responsibilities:
- Northwestel Code of Business Conduct
- Northwestel Code of Fair Information Practices
- Northwestel Customer Bill of Rights (HTML)
- Northwestel Customer Bill of Rights
Northwestel Terms of Service:
- Unregulated Services as of January 23rd, 2015
- Telephone Terms of Service are specified in Northwestel’s Tariffs as regulated by the Canadian Radio-Television and Telecommunications Commission (CRTC). The applicable terms of service can be found under items 1 to 22 in the General Tariff
For more information regarding Northwestel Policies or to address concerns you may have regarding Northwestel Policies, you may write to:
Attention: Regulatory Manager
PO Box 2727
Telephone: 1-877-349-8222 (toll-free)
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