At Northwestel, we are committed to our customer’s rights and the protection of their personal information. That's why we've adopted strict policies and codes for our business environment.
These policies also comply with current legal and regulatory requirements.
Read the fine print and know your rights and responsibilities:
- Northwestel Code of Business Ethics
- Northwestel Code of Fair Information Practices
- Northwestel Customer Bill of Rights (HTML)
- Northwestel Customer Bill of Rights
Northwestel Terms of Service:
- Unregulated Services as of January 23rd, 2015
- Telephone Terms of Service are specified in Northwestel’s Tariffs as regulated by the Canadian Radio-Television and Telecommunications Commission (CRTC). The applicable terms of service can be found under items 1 to 22 in the General Tariff
For more information regarding Northwestel Policies or to address concerns you may have regarding Northwestel Policies, you may write to:
Attention: Regulatory Manager
PO Box 2727
Telephone: 1-877-349-8222 (toll-free)
Northwestel Inc intends for the Content on the Site to be accurate and reliable, however, since the Content has been compiled by Northwestel Inc from a variety of sources, it is provided to you "as is" and "as available". NORTHWESTEL INC ASSUMES NO RESPONSIBILITY TO YOU OR ANY THIRD PARTY FOR ANY ERRORS OR OMISSIONS OF ANY KIND IN THE CONTENT, AND DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO THE CONTENT AND TO ANY MATTER RELATING TO THE SITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND/OR CONDITIONS OF NON INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Links available on the Site will allow you to link to Web sites not maintained or controlled by NORTHWESTEL, including sites of NORTHWESTEL’S related companies. NORTHWESTEL INC provides these links for your convenience, and is not responsible for the contents of any linked site. NORTHWESTEL INC uses reasonable efforts to ensure the accuracy of its Content on the Site, but cannot and does not warrant the accuracy, completeness, non-infringement, merchantability or fitness for a particular purpose of any information available through these links, and makes no representation or endorsement whatsoever about any other Web site which you may access through the Site. It is your responsibility to ensure that any Web site you choose to use is free of potentially destructive items such as viruses.
IN NO EVENT WILL NORTHWESTEL INC BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SITE OR THE CONTENT AVAILABLE OR REFERRED TO ON THIS SITE, OR ANY OTHER SITE YOU MAY ACCESS THROUGH THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The PDF documents on this page require Adobe Reader to view. If you do not have this, you can download Adobe Reader for free from this location.