Northwestel Policies

At Northwestel, we are committed to our customer’s rights and the protection of their personal information. That's why  we've adopted strict policies and codes for our business environment.

These policies also comply with current legal and regulatory requirements.

• Regulatory Framework
• Tariffs
• Complaint Process

Read the fine print and know your rights and responsibilities:

• Northwestel Code of Business Ethics
• Northwestel Code of Fair Information Practices
• Northwestel Customer Bill of Rights (HTML)
• Northwestel Customer Bill of Rights
• Northwestel Privacy Policy and Code (HTML)
• Northwestel Privacy Policy and Code
• Northwestel Telephone Information Service

Northwestel Terms of Service:

• Dial-Up Internet Terms of Service as of May 15, 2012
• Domain Name Registration Agreement
• High Speed (DSL) Terms of Serviceas of May 15, 2012
• High Speed (CABLE) Terms of Serviceas of May 15, 2012
• Mobility Terms of Service as of April 16, 2012
• Navigo High Speed Broadband Internet
• netKaster
• Remote Internet
• Cable TV and Internet Terms of Serviceas of May 15, 2012
• Telephone Terms of Serviceas of May 15, 2012
• Web Hosting Terms of Serviceas of Jan. 1, 2012

Other Policies:

• Telephone and Fax Solicitation
• Do Not Call List
• Toll Fraud
• Mobility Fair Access Policy

For more information regarding Northwestel Policies or to address concerns you may have regarding Northwestel Policies, you may write to:

Northwestel Inc.
Attention: Regulatory Manager
PO Box 2727
Whitehorse YT
Y1A 4Y4
Telephone: 1-877-349-8222 (toll-free)

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