Live PC Expert
*Phone support hours are not 24/7, but are the same as Northwestel service hours.
24/7 online chat support
Log on anytime, for as long as you need for help with topics and tasks relating to your computer and attached devices; desktop applications, and general IT assistance.
You have direct, on-demand access to live North American experts for personal attention and reinforcement.
Direct phone support
If you’re struggling to comprehend via chat, don’t worry!
Experts can escalate to live phone support. In cases where chat support was the primary method of support selected by the customer, Technical Support Representatives will initiate direct customer phone support to ensure customer satisfaction and the highest standards of problem resolution.
Automatic monthly device check-up and optimization
It can be hard to find the time to do regular computer updates, even though its essential in having your PC running at peak performance.
Live PC Expert will do this for you. Performing regular system and software maintenance to ensure your workstation is clean, safe and protected – free of clutter and threats.
Full remote monitoring
Live PC Expert monitors your device and network connection 24/7. This service provides operating system updates and software patches as they become available. Full remote monitoring intervenes immediately should any problems occur within your device and provides you with a solution, without you having to lift a finger. Want your computer to run at optimal performance with no hassle? Then this service is perfect for you.
Live PC Expert includes support for, but is not limited to:
- Internet Explorer (all versions)
- Mozilla Firefox
- Safari (1.03 and higher)
- Netscape Navigator
- Netscape Communicator
- Microsoft® Office Products
- Microsoft® Outlook Express (versions 6.0 and higher)
- Microsoft® Outlook® (versions 2003 and higher)
- Microsoft® Mail
- Microsoft® Exchange Client
- Microsoft® Word (versions 2003 and higher)
- Microsoft® Excel (versions 2003 and higher)
- Microsoft® PowerPoint® (versions 2003 and higher)
- Microsoft® Access (versions 2003 and higher)
- Microsoft® FrontPage® (versions 2003 and higher)
- Microsoft® Publisher (versions 2003 and higher)
- Microsoft® Works
- Microsoft® Project
- Microsoft® Visio
- Microsoft® NetMeeting
- Microsoft® Media Player
- Microsoft Sharepoint
- Microsoft Groove
- All Abobe Suite Software (PC and Mac)
- All Macromedia Software (PC and Mac)
- Office 2004
- Garage Band
- Time Machine
- Photo Booth
- Open Office
- Lotus Notes Desktop
- Lotus Notes Mail
- Lotus SmartSuite for Windows
- Lotus Organizer
- McAfee Utilities
- RadialPoint Utlities
- Trend Micro Utilities
- Norton Utilities
- All Yahoo Products
- All Google Products (incl. Android)
- MSN and Bing Products
- Blackberry App World
- Blackberry OS
- Blackberry Applications
- Apple App Store
- iPhone OS and Applications
- iPad OS and Applications
- Amazon Kindle OS
- Real Media Player