Remote Internet Policies:

Remote Internet has a few different Policies which are important to read. Please choose from the list below for quick and easy access.

• Fair Access Policy
• Terms of Service
• Privacy Policy
• Northwestel Code of Fair Information Practices

Fair Access Policy

 

The Service uses resources that are shared with many users. The Service also provides access to the Internet which is used by millions of others. Each user of the Service benefits by being able to share resources and communicate with other members of the user community. However, as with any community, the benefits and privileges available from the Service, and the Internet in general, must be balanced with duties and responsibilities designed to ensure uniform access to all users of the Service.

 

1. Policy. This Policy is subject to the definitive agreement made between Telesat and the reseller of the Service from Telesat (“Northwestel Cable Inc”) which governs the provision of Service to Northwestel Cable Inc. and its users. Northwestel Cable Inc. shall strictly abide by the terms of this Policy and shall use reasonable commercial efforts to enforce all provisions of this Policy with its Subscribers and users. All Subscribers and users shall strictly abide by the terms of this Policy.

 

Telesat reserves the right to amend, modify or clarify this Policy at its sole discretion by providing Northwestel Cable Inc. with thirty (30) days prior written notice of such amendment, modification or clarification. Northwestel Cable Inc. shall have the most current Policy posted on its web site at all times which shall be accessible to its Subscribers and users. Subscribers and all users are responsible for regularly reviewing Customer’s website to obtain timely notice of amendments, modifications or clarifications to the Policy.

 

THE USE OF THE SERVICE BY NORTHWESTEL CABLE INC. OR ANY OTHER PARTY CONSTITUTES SUCH PARTY’S AGREEMENT TO THE TERMS AND CONDITIONS OF THIS POLICY, AS MAY BE AMENDED, MODIFIED OR CLARIFIED FROM TIME TO TIME BY TELESAT.

 

2. Rules of Use. A user of the Service shall not, intentionally or unintentionally:

 

A.     

post, transmit or otherwise distribute material which constitutes, or encourages conduct that would constitute, a criminal offense or give rise to civil liability, or otherwise use the Service in a manner which is contrary to law or would serve to restrict or inhibit any other user of the Service from using or enjoying the Service or the Internet;

B.     

post, transmit or otherwise distribute material which is known, or ought to be known to be false, unlawful, harassing, libelous, defamatory, profane, invasive of another’s privacy, abusive, threatening, harmful, vulgar, obscene, sexually explicit, hateful or otherwise objectionable;

C.    

post, transmit or otherwise distribute messages constituting "spam" including, without limitation, unsolicited email messages, inappropriate postings to news groups, false commercial messages, mail bombing (i.e. sending mass amounts of email to one system with the intent of impairing the function of such system) or any other abuse of email or news group servers. Except as otherwise defined under applicable law, “unsolicited email” does not include any message: (i) addressed to an individual with whom the sender has a pre-existing and ongoing business or personal relationship; or (ii) received from a non-commercial organization or entity of which the user is a pre-existing member;

D.    

post, transmit or otherwise distribute non-public information about companies, business entities or government entities;

E.     

post, transmit or otherwise distribute any software which contains a virus, bug, malicious code, "cancelbot", "trojan horse", "worm" or other harmful or disruptive component;

F.     

upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which: (i) is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); (ii) is defamatory, obscene, child pornography or hate literature; or (iii) constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing;

G.    

send unsolicited email messages including, without limitation, junk mail, chain mail, commercial advertising and informational announcements;

H.    

post, transmit or otherwise distribute material substantially similar in content to ten (10) or more news groups, forums, automated email lists or other similar groups or lists (each a “List”), or post, transmit or otherwise distribute material to any List that violates or is inconsistent with the terms of use or other owner-published description of such List;

I.      

break, or attempt to break, the security of any computer network;

J.     

access, or attempt to access, an account without the right to do so;

K.     

use another site’s mail server to relay email via the Internet;

L.     

breach the terms of the agreement under which such user obtains the right to use the Service from Northwestel Cable Inc., or breach the terms of the agreement under which Customer procures the Service from Telesat;

M.    

improperly restrict, inhibit, disrupt or degrade the use of the Service by any other party or improperly restrict, inhibit, disrupt or degrade Telesat’s ability to deliver the Service;

N.    

perform or attempt to perform a malicious act which may reasonably result in harm or damage to Telesat’s network, or to another party’s hardware, software, privacy, use of the Service, or use of the Internet;

O.    

install automated search and retrieve programs or similar automated and manual routines which generate excessive amounts of Internet traffic;

P.     

provide Internet access to others through a dial-up connection, multi-user interactive forums, or similar means;

Q.    

provide a web hosting service, FTP or other content serving application, or peer to peer applications including, but not limited to, Aimster, Morpheus, Limewear, BearShare, Audio-Galaxy, KaZaA, WINMX-Napster, Gnutella, eDonkey; or

R.    

engage in any activity which violates generally accepted standards of Internet conduct and usage, including but not limited to, denial of service attacks, web page defacement, port and network scanning and unauthorized system penetrations.

 

3. Your Equipment. It is the user’s responsibility to ensure that the computer system used to access and use the Service meets the minimum requirements stated by Telesat as being necessary to use the Service. From time to time, the computer equipment required to access and use the Service may change. Accordingly, the user’s computer equipment may cease to be adequate to access and use the Service.

 

4. You Can Best Control the Risk and Therefore Are Responsible. Telesat does not assume any responsibility for the acts or omissions of a user of the Service. Account and password protection will be the responsibility of the user.

 

5. Monitoring. Telesat has no obligation to monitor the Service. However, in order to protect itself and the users of the Service, Telesat will be entitled to electronically monitor the Service from time to time and disclose any information concerning users necessary to satisfy any law, regulation or lawful request. Telesat will not intentionally monitor or disclose any private email message unless required by law. Telesat reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of this Policy.

 

6. Content. Northwestel Cable Inc. and each user of the Service acknowledges that some content, products or services available with or through the Service ("Content") may be offensive or may not comply with applicable laws. Neither Telesat nor any of its affiliates attempt to censor or monitor any Content. Neither Telesat nor any of its affiliates have any obligation to monitor the use of the Service by Northwestel Cable Inc. or a user, and, except as provided herein, have no control over such use. The user of the Service assumes total responsibility and risk for access to or use of Content and for the use of the Service. Telesat and its affiliates assume no liability whatsoever for any claims or losses arising out of or otherwise relating to access to or use of Content by any other party.

 

7. Privacy. Telesat cannot guarantee privacy. Your messages may be the subject of unauthorized third party interception and review. Telesat, therefore, recommends that the Service not be used for the transmission of confidential information.

 

8. Email. Sending unsolicited email messages, including without limitation, commercial advertising and informational announcements is prohibited. Users will not use another site’s mail server to relay mail.

 

9. Usenet. Users shall not post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, email mailing lists or other similar groups or lists. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list.

 

10. System and Network Security. Users are prohibited from violating any system or network security measures including but not limited to engaging in unauthorized access or use of Telesat’s or a third party’s network, data or information. Users are unauthorized to monitor Telesat or third party’s data, systems or network traffic. Users are prohibited from interfering with the provision of service to any user, host or network by any means including without limitation, mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks. Users are prohibited from forging any TCP-IP packet header or any part of the header information in an email or newsgroup posting.

 

11. Excessive Consumption. In order to ensure fair access to the Service by all users, and to protect the integrity of the Service, Telesat shall be entitled to take steps to prevent improper or excessive consumption of Service bandwidth by users of the Service. Without limiting the generality of the foregoing, Telesat reserves the right: (1) to limit throughput rates of certain bandwidth-intensive activities such as, but not limited to, audio and video streaming, and automatic file exchange applications; (2) to discontinue the provision of the Service via specific ports or communication protocols; and/or (3) increase or decrease the relative priority of any or all traffic flows.

 

12. Contravention of the Policy. Telesat prefers to advise users of the Service of inappropriate behaviour and of any necessary corrective actions. However, if the Service is used in a way that Telesat, in its sole discretion, believes violates this Policy, Telesat may, in addition to any other rights and remedies available to it, take such responsive actions as it may deem appropriate. Telesat shall not have any liability to Northwestel Cable Inc., to the user or to any third party for any such responsive actions. Such actions include, but are not limited to:

 

A.     

temporarily or permanently limiting or discontinuing the provision of Service to the Terminal of a user who has contravened the Policy; or

B.     

blocking postings, transmissions or distributions which, in Telesat’s sole discretion, violate this Policy, before such items are forwarded or otherwise sent to their intended recipients.

C.    

 

Nothing contained in this Policy shall be construed to limit any right or remedies otherwise available to Telesat in law or at equity. Telesat reserves the right to take any other legal or technical action it deems appropriate as a result of a contravention of this Policy.

 

Telesat reserves the right to investigate suspected violations of this Policy, including the gathering of information from the user or users involved and the complaining party, if any, and the examination of material on Telesat’s servers and network. During, or as a result of, an investigation, Telesat may suspend the account or accounts involved, remove material which potentially violates this Policy and/or take action to recover the costs and expenses caused by the offenders.

 

Northwestel Cable Inc. and all users hereby authorize Telesat to cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations, and/or (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy.

 

The failure of Telesat to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time.

 

If any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable laws as nearly as possible, and the remaining portions will remain in full force and effect.

 

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Privacy Policy

 

Collecting Information Helps Us Serve You Better
1.    to establish and maintain responsible commercial relations with you and provide you with ongoing service;
2.    to understand your needs, preferences and eligibility for products and services;
3.    to recommend particular products and services to meet your needs;
4.    to develop, enhance, market or provide products and services;
5.    to manage and develop our business and operations, including personnel and employment matters;
6.    to verify credit worthiness; and
7.    to meet legal and regulatory requirements.

Sharing Information Among Northwestel and its Affiliates Will Help Us Understand Your Full Needs
The purpose for sharing information among Northwestel Inc. and Northwestel Cable Inc. is to help us identify your information, communication, and entertainment needs, and to provide you with relevant information, advice and solutions.

 

Should you identify incorrect or outdated information to us, we will make the necessary changes promptly.

 

Other Parties with Whom Northwestel Inc. and Its Affiliates May Share Personal Information
While our general policy is not to provide personal information to any party outside of Northwestel Inc. and Northwestel Cable Inc., there are certain limited circumstances, outlined below, in which it is necessary to do so. When we do provide personal information to third parties, we provide only that information that is required in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:

 

An agent acting on behalf of Northwestel or its affiliates, such as a company hired to perform installation or maintenance on our behalf;

 

Another communications service provider, in order to offer efficient and effective communications services (e.g., to provide wireless service while roaming in another company's coverage area);

 

A collection agency, for the express purpose of the collection of past due bills;

 

Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and

 

Emergency services, in emergency situations.

 

The Northwestel Commitment to Privacy
We take all of the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis.

 

Use of 'Cookies'
During user interaction with one of our Internet sites, we may use a browser feature called a 'cookie' to collect information 'anonymously' and track user patterns on our web sites. A cookie is a small text file containing a unique identification number that identifies your browser - but not you - to our computers each time you visit one of our sites that uses cookies. Cookies tell us which pages of our sites are visited and by how many people. This helps us to enhance the on-line experience of visitors to our sites.

Unless you specifically advise us, we will not know who you are, even though we may assign your computer a cookie. We cannot use cookies, by themselves, to disclose the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number, or even your email address.

You will find that most major web sites use cookies and most major browsers are set up to accept them. If you wish, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. You do not need cookies to visit Northwestel sites. However, if you refuse to accept cookies, you may not be able to use some of the features available on our sites such as personalization features.

 

Privacy-Enhancing Services Offered by Northwestel
Northwestel offers a number of services to help balance the privacy interests of customers and the people they call. You can find information about Northwestel's services (e.g., Call Number Display, Call Blocking, Call Trace, Non-Published Numbers, etc.) in the introductory pages of the telephone directory, by calling our offices during business hours, or by visiting our websites at www.nwtel.ca or www.nwtelcable.ca.

 

Questions or Concerns
If you have questions or concerns about your privacy, you can contact us through one of the Northwestel websites listed above or call us at the number shown on your bill. Our customer service representatives will assist you in resolving the situation.

 

Northwestel Privacy Representatives
If you still have unresolved concerns with respect to the treatment of your personal information by Northwestel or its affiliates, you may address these concerns, in writing, to one of the following representatives who have overall responsibility for compliance with this policy and applicable privacy restrictions. You should write to:

 

Northwestel Inc.
Attention: Regulatory Manager
PO Box 2727
Whitehorse YT
Y1A 4Y4
Telephone: 1-877-349-8222 (toll-free)

 

Northwestel Cable Inc.
Attention: General Manager
P.O. Box 1469
Yellowknife NT
X1A 2P1
Telephone: 1-800-661-0834 (toll-free)

 

Further Complaint Procedure
If these representatives are unable to to resolve the issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by calling 1-800- 282-1376 or writing to:

 

The Privacy Commissioner of Canada
112 Kent Street
Ottawa ON
K1A 1H3
Email: info@privcom.gc.ca

 

Customer Choice
You may decide that you prefer us not to share your personal information among Northwestel Inc. and its affiliates to promote products and services. If this is the case, you may advise us by visiting one of our websites or by calling us at the number shown on your bill.

 

Our Websites
www.nwtel.ca
www.nwtelcable.ca