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Billing and Payment

Have more time to spare with our convenient bill payment options.

1. Payment Agent

Make a payment at your nearest Northwestel Payment Agent.

2. Pay by Mail

Mail your cheque or credit card payment to:

PO Box 2710
Whitehorse, Y1A 4Z8

3. Pay by Credit Card

Login to Webcare, or call 1 888 423-2333 to make a Visa, American Express or MasterCard payment by phone.

4. Pay Through Your Financial Institution

Pay in person, using the automated teller machine, or through telephone or online banking at:

  • Bank of Montreal/Firstbank
  • Toronto Dominion Bank Bankline
  • Scotiabank/TeleScotia
  • CIBC
  • Royal Bank Royal Direct
  • BC Credit Union

5. Pre-Authorized Payment Plan

For busy people on the go - no need to worry about bill payment deadlines or finding a stamp - your payment is made automatically each month, on time.

There are two ways to set up your payment plan:

  1. Payment for your bill is automatically withdrawn from the bank account of your choice.
  2. The amount of your bill is automatically charged to your Credit Card.

With either option, your monthly payment will be made 18 days after your bill is produced, and you'll still receive a statement. You can cancel the automated plan at any time by calling 1 888 423-2333.

Sign Up for Pre-Authorized payment

1. Call 1 888 423-2333 if choosing the credit card option.

2. Pick up an application form at your nearest Northwestel Payment Agent.

3. Download, print and fill out the applicable application form here.

Bank Account Application Form [PDF]

Return the application form by mail or fax to:

By mail:
Attn: Accounts Receivable
PO Box 2710
Whitehorse, YT Y1A 4Z8

By fax (toll free):  1 867 668-8110

For Phone customers, Northwestel offers helpful tools to manage your Long Distance spending: Bill Management Tools

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