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Message Relay Service

Message Relay Service (711 Service)

In partnership with Bell Canada, Northwestel provides a Message Relay Service to support phone communication between hearing people and people who are deaf, deafened, hard of hearing, or those with speech disabilities.

Professionally trained operators act as intermediaries to facilitate the call. Message Relay operators are available 24 hours a day, 7 days a week.

Calls placed through the Message Relay Service are entirely confidential. Message Relay operators follow a strict code of ethics. No record of conversation content is retained.

Types of Message Relay Service Calls and Charges

There is no charge for using the Message Relay Service to place local calls. Registered teletypewriter (TTY) users are eligible for a 50% rebate on Canada-to-Canada long distance calls that are billed to their Northwestel Home Phone service.  

In order to register for the discount, the user needs to be certified as being deaf, deafened, hard of hearing, or having speech disabilities.

Collect, person-to-person and Calling Card™ calls as well as calls billed to a third number* are subject to regular operator-handling charges. NOTE: Calls to 900 and 976 numbers are not accepted.

How to Access Message Relay Service

Call 1-800-855-0511 for a voice to TTY call

Call 711 for a TTY to voice call

Call 1-800-855-1155 for a TTY to TTY call

Call 711# on a mobile phone to connect with a TTY operator

How Does Message Relay Service Work for TTY Users?

Persons who are deaf, hard of hearing or have a speech disability use a TTY to type their conversations to a Message Relay Service operator. The operator then reads the typed conversation to the other party. The Message Relay Service operator then types the other party's spoken words back to the TTY user.

How Does Message Relay Service Work for Voice Users?

You can easily initiate home or mobile phone calls to TTY users using the Message Relay Service. A Message Relay Service operator will type your spoken words to TTY users and read back their replies.