Reading Your Home Phone Bill

Definitions:

• Page 1

  1Invoice Information: The Invoice Information section provides a detailed review of the Account information on record including the account number, the name on the account, the invoicing date, the phone number in question, the total amount due and the date payment is to be received by.

  2Summary of Charges: The Summary of Charges section provides a brief overview of the month's usage charges. This could include information such as the previous balance, balance carried forward, monthly service charges, Long Distance charges, current charges and payment due date. If you have a Summary of Charges section you will find more detailed information on page 3 of your bill.

  3Important Messages: The Important Messages section will help keep you informed about upcoming promotions and billing notices.

• Page 2

  1Contact Us: The Contact Us section offers you ways to get in touch with Northwestel should you need any assistance with your bill.

  2How to pay your bill: This section outlines the numerous ways you can pay your bill. Whether its through Visa, Mastercard, debit or cheque, Northwestel makes paying your bills easy!

  3Payment Terms: The Payment Terms section simply outlines the payment terms agreed upon at the time of purchase.

  4Change of Address: If you plan on moving or have recently moved the Change of Address section will get you in touch with the right people in order to ensure your bill is being sent to the proper address.

  5Payments: At the bottom of Page 2 you will find a payment form. You can fill this out and send it to Northwestel or proceed to make payments as you normally have in the past.

• Page 3

  If you have a Summary of Charges section on Page 3 of your Northwestel Bill, these definitions may be helpful.
  Please note: If an account has multiple numbers, the usage will be broken out for each phone number and totaled at the bottom, in a row labeled “PHONE TOTAL”.

  1Monthly Srvcs: A list of services you subscribe to on a monthly basis.

  2Discounts/Promos: Current applicable discounts and promotions.

  3Usage: Charges and credits relating to Long Distance and other Home Phone charges.

  4Intrnt Usage: Charges and credits for the cost of your monthly internet usage.

  5Wireless Data: Charges and credits for the use of your mobility plans.

  6Chrgs/Credits: Charges and credits applied over the billing period.

  7Tax: GST, HST or PST charged on this month’s usage.

  8Total: Total amount due.

• Page 4

  If you subscribe to the "Call Detail" feature, this page shows all calls made and received on each phone number on this account. If you do not subscribe to this feature, this page shows only the calls made and received that have charges associated with them. Free calls are not listed on your bill.

  1Location: indicates where the user was when the call was made or received.

  2Date: Day when the call was made.

  3Time: Time when the call was made.

  4Number: The number called.

  5Type: The type of call that was made.

  6Min: The duration of the call.

  7Amount: The total cost of the call.

• Frequently Asked Questions

  How do I pay my bill?

  Page 2 of your bill outlines the convenient ways you can pay your Home Phone bill.

  Where can I find my Account Number?

  Your Account Number is listed in the top left hand corner of Page 1.

  I’m changing my billing address, how do I change it with Northwestel?

  To inform us of your new address; simply email customerservice@nwtel.ca or call our Customer Care Centre at 1-888-423-2333.

  How do I know how much I need to pay this month?

  The Total Amount Due is shown on Page 1 of your bill, in bold at the top left of the page.

  What does the Monthly Charges section show?

  The Monthly Charges section outlines the cost of your Home Phone plan and usage for the month. It also shows you the amount of units used that month (minutes, text messages or data). In this section, each phone number listed on your account will have a separate details section, so you can track the service usage for each phone number.

  Who do I contact if I have questions or concerns about my bill?

  Please contact our Customer Care Centre at 1-888-423-2333.