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Call Forwarding FAQ

Can I forward calls to a long distance number?

You may forward calls to a long distance number if you are in the following communities. Note that long distance charges will apply.

Yukon
Whitehorse
Marsh Lake
Haines Junction
Dawson City
Carcross
Carmacks
Faro
Mayo
Ross River
Teslin
Watson Lake

Northern B.C.
Fort Nelson
Dease Lake

Northwest Territories
Yellowknife
Inuvik
Hay River
Norman Wells
Fort Simpson
Fort Smith
Aklavik
Fort Good Hope
Fort Liard
Fort McPherson
Fort Providence
Fort Resolution
Behchoko (Rae)
Tuktoyaktuk

Why am I having problems forwarding my phone to a different number?

If you have your phone forwarded, you must cancel the forward before changing the number.

Can I change the number I have my calls forwarded to from my cellular phone or another number?

No. To change the number you have programmed with Variable Call Forwarding, you must be at the location of that phone.