How do I get a payphone installed at my business?

In order to assess your request for payphone service, please fill out our payphone request form

and fax it to 1-867-873-9773 (toll-free in Northwestel's operating area).

For more information, you may contact the Business Care Centre at 1-888-423-2333.

What do I need to do or consider in order to get a payphone at my business location?

Payphones are usually installed in locations that are easily accessible to the public and are not prone to vandalism. Payphones are subject to a minimum average of spending (i.e. at least $5/day). If the above criteria are not met, the customer should contact Northwestel to see if a payphone can be installed under a semi-public payphone contract.

What if the above conditions are not met and I would still like to have a payphone installed?

Northwestel offers a semi-public payphone contract. The business pays $85.00 per month and then receives the first $85.00 in eligible revenue. After that, commission is paid on additional revenue.

What is a semi-public payphone contract?

This is a contract where the business pays $85.00 per month.

What do I receive in return for making a payphone accessible to the public?

Businesses are eligible for commissions based on the revenues generated by the payphone.

How will I know if I have received approval on my payphone request?

A Northwestel representative will contact you and will make arrangements to sign a Payphone Commission Agreement.

I have been approved for a payphone installation. What do I need to do next?

You will need to install a 3/4" conduit from the terminal or phone room to the approved location of the payphone. This will require that a certified electrician install the required conduit and electrical outlet box. Ensure you have arranged for a 24-Volt power requirement. Below is our backboard specifications diagram, which specifies the required measurements. Following the installation of the conduit, you will need to complete the preparation of the area by installing a fire retardant backboard.

     
Will I be required to pay for anything besides the conduit and backboard?

Yes, there is an additional fee for the payphone installation. During regular hours, the charge is $92.00 for the first hour or fraction thereof, and $23.00 for each additional 15 minutes or fraction thereof.

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