Do I have to pay a monthly fee for this plan ?

Yes. There is a monthly recurring fee of $6.95 to subscribe to this plan.

Can I subscribe to more than one Freedom long distance calling plan at a time?

No. Customers can only subscribe to one plan at a time on any given account.

What are the differences between the two new plans Freedom Now and Freedom 400?

Freedom Now has a monthly subscription fee of $6.95 and a low per minute rate of 10¢ for all eligible calls. Freedom 400 has a monthly subscription fee of $22.95, which includes the first 400 minutes of eligible calls. Calls over the 400 minutes are changed at 9¢ per minute.

What do you mean by eligible calls?

Eligible calls include direct-dialed calls (calls you dial yourself) and non-operated assisted Northwestel calling card calls made between Canada or the USA and Northwestel's operating area and use Northwestel's transport facilities or services.

Calls made with the assistance of the operator and calls that originate and terminate outside Northwestel's operating area are not eligible.

Why are calls that originate and terminate outside Northwestel's operating area or use other carriers' facilities or services ineligible?

These calls are made with other telecommunications companies, and Northwestel does not control what they charge.

What about international calls?

International calls are eligible for the same low rates as those included with the Freedom World plan. An additional benefit is that there is a 25% discount on calling card surcharges plus a 25% discount on time-of-day rates for both calls made to or from Northwestel's operating area and an international location.

What additional charges are there for making a call with a calling card (non-operated assisted?)

Freedom Now customers are eligible for a 25% discount on calling card surcharges. A calling card call in Canada or the USA will cost $0.75, an outbound international call will cost $1.25, an outbound call to Mexico will cost $3.15 and an inbound international call will cost $2.25.

Can I switch to another Northwestel plan or a competitor's plan if I am on Freedom Now?

Yes. Customers are free to switch to another Northwestel Freedom long distance plan or a competitor's plan at any time.

What happens to customers who do not sign up for Freedom Now?

They will continue to be charged at the rates under their current long distance calling plan. Customers who are not on another long distance calling plan will continue to be charged at regular rates.