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Service Updates

Public Consultation Open to Northerners 

The Canadian Radio-television and Telecommunications Commission (CRTC) has announced a public consultation – including hearings next summer - on the telecommunications services Northwestel provides to northern Canadians and its planned improvements. (


Northwestel is proud of its long history of providing state-of-the-art communications services to Northerners across some of the most challenging terrain in the world, and we encourage Northerners to participate in the CRTC consultations. 


To support participation by northerners, we will provide information on our plans and additional background on our operations across the North, the Regulatory Framework for tariffed services, the local service subsidy regime, and the current and future status of local competition in the North, starting with our revised Modernization Plan.  


Recognizing our mission to provide our customers the very best services possible, and the CRTC's similar objective for communications services in the North, Northwestel put forward the original plan last July. We are currently updating it and will file the revised plan with the CRTC, and share it with northerners, by January 16, 2013.


Northwestel is a proudly northern company delivering a broad range of telecommunications solutions & television services to a population of 120,000 Northerners in 96 communities throughout the Yukon, the Northwest Territories, Nunavut, northern British Columbia and Alberta. All of our more than 500 employees live and work in communities all across the North.