A Northwestel Calling Card is your key to long distance convenience. Use your card when you're away from home, and charge calls to your Northwestel account. It's the easy way to stay in touch from almost anywhere in the world. Call 1 888 423-2333 to order a calling card today.
There is no charge to get a Northwestel Calling Card, and you can request extra cards for family or household members at no charge.
Rates for Long Distance Calls
Long distance calling card calls that are made to, or from, Northwestel's operating area are billed to your Northwestel account at the per-minute rates in effect with your Northwestel long distance calling plan.
Long distance calling card calls that are made to and from destinations outside Northwestel's operating area (e.g., Vancouver to Toronto) are billed to your Northwestel account at the rates in effect at the time of your call for the telephone company in the location where the call originated.
For more information about calling card surcharges, please click here.
Rates for Local Calls
Local calls placed using your Northwestel Calling Card are charged to your Northwestel account at a rate of $1.00 per call.
Calling Card Security
Northwestel Calling Cards are secure. Your complete calling card number consists of a 10-digit number that appears on the front of the card, plus a secret 4-digit Personal Identification Number (PIN) that is programmed when you order your calling card. The PIN is not recorded on the card and is not embedded in the magnetic strip on the back.
To ensure the security of your Northwestel Calling Card:
Do not give out your calling card PIN. Anyone with access to or knowledge of your calling card number and PIN will be able to make long distance calls and charge them to your Northwestel account. You are responsible for all calling card charges to your account, regardless of who makes the calls.
Report a lost or stolen card immediately by calling 1 888 423-2333.
If your card is lost or stolen, or you're concerned somebody else may know your PIN, call 1 888 423-2333 to have the PIN changed immediately.
If you forget your PIN or wish to change it, call 1 888 423-2333.
To place a Long Distance call from Canada or the United States
- Dial 1 800 555-1111
- Following the prompts to enter your calling card number and PIN, as well as the number you are calling.
To place a Long Distance call from outside North America
Steps to complete a long distance call, using your Northwestel calling card, from outside North America:
- Visit Canada Direct at http://www.infocanadadirect.com/
- Click on "Welcome to Canada Direct" for English or "Beinvenue chez Canada Direct" for French
- Choose “Access numbers” from the left navigation bar
- Follow the instructions to find the direct access number to make calls from the country you are calling from
- The country, phone number & any restrictions will appear just above the selection boxes after you click the “SEND” button
- This number will put you in touch with a Canadian operator who can connect your long distance call using your Northwestel calling card number and PIN.
To place a Local call from a Northwestel Payphone
Dial 0 + area code + the number you are calling
Following the prompts to enter your calling card number and PIN, as well as the number you are calling.
For further information or to order a Northwestel Calling Card, call 1 888 423-2333.
To report a lost or stolen card, call 1 888 423-2333 or 1 800 561-8888.
If you forget or need to change your calling card PIN, call 1 888 423-2333.
If you are experiencing difficulty using your Northwestel Calling Card, call 1 800 561-8888 for assistance.