Service and Maintenance Notifications

Service notice: Iqaluit DSL customers - May 22, 2017

DSL customers in the Iqaluit area may experience temporary service disruptions or slower than usual connections. Our technical support team is currently working to resolve the issue as soon as possible. We appreciate your patience and apologize for any inconvenience.


Maintenance Notice: Whitehorse cable upgrades - May 2017

During the month of May, Northwestel is performing maintenance that may temporarily affect cable TV, internet and home phone services in Whitehorse.  In particular, some cable TV channels may be temporarily disrupted.  This work is being done at night to minimize any disruption to our customers.  Any impact should not last longer than approximately 25 minutes.  The Whitehorse cable upgrades are being done to support important changes in our TV platform and to lay the groundwork for future improvements in internet service.


Service notice: Internet usage notifications - May 11, 2017 UPDATE

A temporary issue was discovered with Northwestel's online internet usage reporting tool which resulted in a small number of Whitehorse cable customers receiving email notifications in error. Some customers in the Granger and Copper Ridge subdivisions may have received a usage alert last week. Any usage related to this issue has been removed from affected customers’ accounts and no additional fees will be charged. This temporary issue was a result of upgrades to our cable system in Whitehorse.