Service and Maintenance Notifications

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. 


Service disruption: Jean Marie River and Mackenzie Valley, NT - August 22, 2019

Northwestel is advising customers in Jean Marie River, NT, of a network issue causing a disruption to the community’s cellular, internet and long-distance phone services.  Local phone service is still functioning.  Technicians are working to restore service into the community as soon as possible.

This network issue may also cause some customers in the Northwest Territories to have difficulty making long-distance phone calls into the communities of Fort Simpson, Norman Wells, Wrigley, Tulita and Fort Good Hope.


Service notice: Iqaluit, NU - August 16-20, 2019

Northwestel is making important system upgrades in Iqaluit to help with Internet service delivery.

Between August 16 - 20, between the hours of 12:00am and 6:00am EST each night, technicians will be working in specific areas of the city.  During this work, nearby customers may have telephone and Internet service disrupted for up to 6 hours.  Local emergency services have been notified.

Technicians are performing these system upgrades during overnight hours, to minimize the impact to our customers.  Please check the schedule below for details on which area will be impacted each night.

Northwestel appreciates your patience as we complete these important system upgrades, and we apologize for any inconvenience.

August 16 Noble House / Old Airport August 17 Inuksugait Plaza
August 18 Tundra Valley / Road to Nowhere August 20 Curling Rink