Service and Maintenance Notifications

Service Notice: Norman Wells television - June 14, 2017

Northwestel customers in Norman Wells, NWT are experiencing a temporary disruption to some television channels. The outage is affecting 6 channels - 242, 720, 721, 751, 754, and 770. We apologize for any inconvenience and we appreciate your patience while our technicians work to resolve the issue.


Maintenance Notice: Whitehorse cable upgrades - June 2017

During the month of June, Northwestel is performing maintenance that may temporarily affect cable TV, internet and home phone services in Whitehorse.  In particular, some cable TV channels may be temporarily disrupted.  This work is being done at night to minimize any disruption to our customers.  Any impact should not last longer than approximately 25 minutes.  The Whitehorse cable upgrades are being done to support important changes in our TV platform and to lay the groundwork for future improvements in internet service.