Service Outages

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. 


Service Notice - August 7, 2020:

Update:  We have stabilized service in Iqaluit and continue to actively monitor the network. 

Service Notice - August 5, 2020:

Northwestel is aware of an issue impacting telecommunications services in Iqaluit, NU since August 4.  Technicians are working to resolve the issue as soon as possible.  We apologize to our customers and thank them for our patience.

Customer Notice - August 4, 2020:

On July 22, duplicate order summaries were emailed to some customers in error.  The information in this email reflected a change you requested earlier in 2020.  Please disregard this email.  If you have questions, or would like an up to date version of your current services, please contact 1-888-423-2333.