Service and Maintenance Notifications

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. Northwestel appreciates your patience during service interruptions and we apologize for any inconvenience.


Service Notice - System Upgrade in Whitehorse, YT - October 18, 2017

Northwestel would like to advise customers living on Ponderosa Drive, Locust Place and Yew Place in Whitehorse of a scheduled outage - October 18, 2017, between 9:00 AM and 2:00 PM PST. This planned outage is necessary for our technicians to perform a system upgrade to fibre technology in the area. During this outage, customers in the affected area will experience a temporary disruption to all services, including Cable Internet and TV.