Service Outages

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. 


Planned Service Disruption: Long Distance calling outside of the North - September 24, 2020

Northwestel has planned system work that may impact customers on September 24, starting at 12:01 AM local time.  Long distance calling to numbers outside of Northwestel's operating area will be unavailable for up to 15 minutes.  Long distance calling to numbers within the North, local calling, and all other Northwestel services should not be impacted.  This work is being performed overnight to minimize the disruption to customers.


Planned Service Disruption: Whati, NWT - September 25, 2020

Northwestel has planned system work that will impact customers in the community of Whati, NWT on September 25, starting at 1:01 AM local time. DSL Internet will be affected for 15-20 minutes and Bell Mobility services will not be affected. 


Planned Service Disruption: Dawson City and Eagle Plains, YT - September 25, 2020

Northwestel has planned system work that will impact customers in Dawson City and Eagle Plains on September 25, starting at 1:00 AM local time.  DSL Internet and long distance calling, as well as Bell Mobility service may be temporarily disrupted during this work.  Local landline calling should not be impacted.


Planned Service Disruption: Arviat, NU - September 26, 2020

Northwestel has planned system work that will impact customers in Arviat, NU on September 26, starting at 12:01 AM local time.  Long distance calling will be affected for 4-6 hours. Bell Mobility and DSL Internet should not be impacted and the RCMP have been notified.


Planned Service Disruption: Inuvik, Tsiigehtchic, Aklavik, Fort McPherson, and Tuktoyaktuk, NT - September 29, 2020

Northwestel has planned system work that will impact customers in Inuvik, Tsiigehtchic, Aklavik, Fort McPherson, and Tuktoyaktuk on September 29, starting at 12:01 AM local time.  During this work, DSL Internet service may be temporarily disrupted.  Local and long distance calling should not be impacted.