Service and Maintenance Notifications

Check here for information on service outages or system maintenance being performed in your area and how it may affect your services. 


Service disruption - Yellowknife, NT - July 13, 2019

*UPDATE* Technicians have conducted temporary repairs and all services are now restored for Yellowknife and area.  Northwestel has referred the investigation to the RCMP and we will not be commenting further on it at this time.  We apologize to our customers who were impacted by today’s interruption and we appreciate your patience.


Wildfire threat - Dawson City, YT - July 10, 2019

Northwestel would like to advise all customers in Dawson City that nearby wildfires are posing a threat to the company’s telecommunications services, including long-distance calling and Internet.  Service to the community of Dawson City has not been impacted at this time.  Northwestel personnel are working proactively with Yukon Protective Services to protect critical network infrastructure in the affected area.  In the event of a disruption, local emergency services in Dawson can be reached by calling 993-5555 from a landline telephone.  For information on wildfire conditions in the area, please visit yukon.ca/en/get-wildfire-updates.