Service and Maintenance Notifications

Service Notice: High Level (AB) evacuation - May 21, 2019

Our thoughts are with the people of High Level and we hope for their safe return.  After consultation with the Alberta emergency management resources, Northwestel has suspended local service in High Level, and customers will not be billed for service during the evacuation period.  Northwestel will be matching employee donations to the Canadian Red Cross up to $10,000.


Service Notice: Whitehorse (YT) system maintenance – May 21-24, 2019

During the week of May 21-24, Northwestel is performing system maintenance in some areas of Whitehorse, including Whistle Bend, Takhini, Valleyview and Riverdale.  Work being performed may disrupt cable TV, Internet and home phone services for nearby customers.  Any impact should be temporary, lasting no more than 5 minutes. Technicians working in the area will have signs posted nearby.  Thank you for your patience.