You are here

Contact Information

Within our operating area, no long distance charges apply to the following frequently called numbers.

Northwestel Customer Care Centre 1-888-423-2333
Customer Care Email  customerservice@nwtel.ca

If you have already contacted Northwestel and your issue remains unresolved:
please escalate your concern here.

  • Products & Services - Internet, TV, and Voice
  • Internet Support
  • Repair
 
Retail Centres  

Yellowknife
Suite 100, 5201-50th Ave
Yellowknife, NT  X1A 2P1

867-873-4903

View Larger Map

Whitehorse
Suite 201, 2093 2nd Ave
Whitehorse, Yukon Y1A 1B5

 

Fort Nelson
5404 50th Ave
Fort Nelson, BC  V0C 1R0

250-774-1111

High Level
9814 - 100th Ave
High Level, AB  T0H 1Z0

780-841-0631

Internet & TV Services  
Northwestel.net Webmail Support@northwestel.net
TheEdge.ca Webmail Support@theedge.ca
Netkaster Support@netkaster.ca
Northwestel Support support@nwtel.ca
Whitehorse Cable TV nci_customerservice@nwtel.ca
   
Phone Services  
Phone Support 611_troubles@nwtel.ca
   
Solutions Products & Services  
Business Solutions 1-800-661-0790
Remote Telecommunications Solutions 1-800-661-0790
Teleconferencing 1-800-661-0434
Videoconferencing 1-867-668-5300
   
Retail Stores  
Fort Nelson 1-250-774-1111
High Level 1-780-841-0631
Whitehorse 1-867-668-5496
Yellowknife 1-867-873-4903
   
Other Important Numbers  
Building Industry Consulting Services (BICS) 1-866-534-7208

Call Before You Dig

Cable Locations & Overhead Cable Clearance
   Internet, TV, and Voice

 

 

Yukon / BC: 1-888-768-5377

NWT: 1-888-920-3546

Calling Cards - Lost or Stolen 1-888-423-2333
Customer Comments 1-888-423-2333
Directory Assistance 411
Headquarters - Corporate (Whitehorse) 1-867-668-5300
Headquarters - Operations (Yellowknife) 1-867-920-3500
   
TTY Customers  
TTY To Voice 711
TTY To TTY 1-800-855-1155
Voice to TTY 1-800-855-0511