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Contact Information

Within our operating area, no long distance charges apply to the following frequently called numbers.

Northwestel Customer Care Centre 1-888-423-2333
Customer Care Email

If you have already contacted Northwestel and your issue remains unresolved:
please escalate your concern here.

  • Products & Services - Internet, TV, and Voice
  • Internet Support
  • Repair
Retail Centres  

Suite 100, 5201-50th Ave
Yellowknife, NT  X1A 2P1


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Suite 201, 2093 2nd Ave
Whitehorse, Yukon Y1A 1B5


Fort Nelson
5404 50th Ave
Fort Nelson, BC  V0C 1R0


High Level
9814 - 100th Ave
High Level, AB  T0H 1Z0


Internet & TV Services Support Webmail Webmail
Northwestel Support
Cable Product and Service inquiries
DSL Product and Service inquiries
Phone Services Support  
Phone Support
Solutions Products & Services  
Business Solutions 1-888-423-2333
Remote Telecommunications Solutions 1-800-661-0790
Teleconferencing 1-800-661-0434
Videoconferencing 1-867-668-5300
Retail Stores  
Fort Nelson 1-250-774-1111
High Level 1-780-841-0631
Whitehorse 1-867-455-4265
Yellowknife 1-867-873-4903
Other Important Numbers  
Building Industry Consulting Services (BICS) 1-888-423-2333

Call Before You Dig

Cable Locations & Overhead Cable Clearance
   Internet, TV, and Voice



Yukon / BC: 1-888-768-5377

NWT: 1-888-920-3546

Calling Cards - Lost or Stolen 1-888-423-2333
Customer Comments 1-888-423-2333
Directory Assistance 411
Headquarters - Corporate (Whitehorse) 1-867-668-5300
Headquarters - Operations (Yellowknife) 1-867-920-3500
TTY Customers  
TTY To Voice 711
TTY To TTY 1-800-855-1155
Voice to TTY 1-800-855-0511