Contact Information
Within our operating area, no long distance charges apply to the following frequently called numbers.
| Northwestel Customer Care Centre | 1-888-423-2333 |
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| Customer Care Email | customerservice@nwtel.ca |
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| Retail Centres | |
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Yellowknife 867-873-4903
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Whitehorse 867-455-4999
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Fort Nelson 250-774-1111
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High Level 780-841-0631 |
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| Internet & TV Services | |
| Northwestel.net Webmail | Support@northwestel.net |
| TheEdge.ca Webmail | Support@theedge.ca |
| Netkaster | Support@netkaster.ca |
| Northwestel Support | support@nwtel.ca |
| Whitehorse Cable TV | nci_customerservice@nwtel.ca |
| Phone Services | |
| Phone Support | 611_troubles@nwtel.ca |
| Mobility Products & Services | |
| Northwestel Mobility | 1-888-423-2333 |
| Latitude Wireless | 1-866-803-2365 |
| Solutions Products & Services | |
| Business Solutions | 1-800-661-0790 |
| Remote Telecommunications Solutions | 1-800-661-0790 |
| Teleconferencing | 1-800-661-0434 |
| Videoconferencing | 1-866-458-4336 |
| Retail Stores | |
| Fort Nelson | 1-250-774-1111 |
| High Level | 1-780-841-0631 |
| Whitehorse | 1-867-668-5496 |
| Yellowknife | 1-867-873-4903 |
| Other Important Numbers | |
| Building Industry Consulting Services (BICS) | 1-866-534-7208 |
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Call Before You Dig Cable Locations & Overhead Cable Clearance
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Yukon / BC: 1-888-768-5377 NWT: 1-888-920-3546 |
| Calling Cards - Lost or Stolen | 1-888-423-2333 |
| Customer Comments | 1-888-423-2333 |
| Directory Assistance | 411 |
| Headquarters - Corporate (Whitehorse) | 1-867-668-5300 |
| Headquarters - Operations (Yellowknife) | 1-867-920-3500 |
| TTY Customers | |
| TTY To Voice | 711 |
| TTY To TTY | 1-800-855-1155 |
| Voice to TTY | 1-800-855-0511 |
