What is meant by unlimited long distance?

Unlimited Long Distance means that you can call Canada / US as often as you like, whenever you like. Calling card calls are also included in the unlimited plan as long as the call either originates or terminates in Northwestel's operating territory and uses Northwestel's facilities or services. International calls are excluded from the unlimited plan but the rates for these calls are the same as the Freedom World rates.

Is this another Internet ‘Voice over Internet Protocol” (VoIP) service?

Absolutely not! With Cable Home Phone your call will never go over the Internet. It is securely relayed over Northwestel’s state of the art coax network and directly transferred to the Public Telephone Network. Services are digitized in the office, ensuring the highest level of voice quality and telephone conversations that are crystal clear.

Do I need a computer to get Cable Home Phone Service?

No, you do not need a computer. All you need is a regular telephone set to get started.

Can I keep my existing phone number?

Yes you can continue to use your existing phone number.

Does my service include a listing in the phone book?

Yes. You will be listed in the same phone book as you are today.

Can I get an unlisted number?

Yes. When you sign up tell the customer service representative that you want your number to be unlisted.

Do I have to sign a contract?

No. There are no contracts to sign and no 'catches' with our service.

Is there anywhere I can not call?

You are free to call anywhere.

Can I receive collect calls?

Yes. You will be able to receive collect calls on your phone. Please note that you will be billed for any collect calls that you receive.

Can I call toll-free numbers?

1-800, 1-888, 1-877 and any other toll-free numbers you could access before, you can access with Northwestel’s Cable Home Phone Service.

Are there any phone numbers that I cannot call?

You will not be able to dial 1-900 numbers.

Will my Cable Home Phone service work if the power goes out?

In the event of a power failure, your telephone service will continue to operate since the multifunction cable modem is equipped with a battery backup supporting between 8 hours stand-by time.

Do I have 911 service?

Yes, you will have 911 support in Whitehorse. The phone number that you are calling from is automatically displayed on a screen at the communications center. In order for this to work you can not move or unplug your Cable Home Phone telephone terminal from your home.

Why can’t I move my modem?

Moving your cable modem without notifying Northwestel may result in Emergency Services being dispatched to the wrong address.

What happens to my existing phone jacks?

They will work like normal. With Northwestel’s Cable Home Phone you use your regular telephone with your existing jacks!

Will my Northwestel Internet or Digital TV be affected by this service?

No. Northwestel uses advanced technology to ensure that Internet traffic and your phone calls are totally separate on our network. You can use your phone and the Internet at the same time, without any problems with either service. This also applies to your Northwestel Digital TV service, which will not be affected by your Cable Home Phone service.

Can I access my voicemail remotely?

You can access your voicemail by calling 667-6245 if you are in Whitehorse or 1-867-667-6245 if you are calling from outside Whitehorse.