Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Rural Whitehorse, YT
Week of July 13, between 7 pm - 8 pm, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 7 p.m. - 8 p.m.
Target date: Thursday, July 16
Services impacted: Fibre Internet, Northwestel TV Plus, and fibre home phone. For customers with fibre home phone, this will impact your ability to call emergency services.
Expected outage duration: Up to 5 minutes
Timeframe: July 13 from 1:30 p.m to 2:30 p.m.
Services impacted: TV
This maintenance is to address stability issues affecting some TV services. Thank you for your patience while we complete this work.
Planned network maintenance - Wolf Creek subdivision, Whitehorse, YT
Week of July 13, between 12 am - 6 am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Friday, July 17
Services impacted: Local and long-distance calling. This will impact your ability to call 911 from a landline.
Planned network maintenance - Yellowknife, NWT
Week of July 13, between 1 am - 7 am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 1 a.m. - 7 a.m.
Target date: Wednesday, July 15
Services impacted: Internet
Planned network maintenance - Cambridge Bay, NU
Week of July 13, between 8 am - 6 pm, intermittent internet service
Expected duration: Intermittent
Timeframe: 8 am - 6 pm
Target dates: Tuesday, July 14 - Thursday, July 16
Services impacted: Internet and cellular calling. Local calling and long distance calling are not impacted.
