Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Emergency network maintenance - Whitehorse
Services will be impacted in the Porter Creek area for up to 60 minutes between 2pm to 4pm on November 28th.
Expected duration: Up to 60 minutes
Timeframe: 2 p.m. - 4 p.m.
Target date: Friday, Nov 28
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone this may impact the ability to call 911.
Service Disruption - TV Plus
Some channels may incorrectly show as unavailable. Technicians are working to resolve this issue. Thank you for your patience.
We are aware of an issue affecting TV Plus customers where some channels may incorrectly show as being unavailable. Technicians are working to resolve this issue. Thank you for your patience.
We're aware of an issue affecting long-distance calling and cellular services for some customers. Technicians are working to restore services. Thank you for your patience.
Planned network maintenance - Whistle Bend and Porter Creek neighbourhoods in Whitehorse, YT
Week of Dec 1, between 3 am - 7 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 3 a.m. - 7 a.m.
Target date: Monday, December 1
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Gjoa Haven, NU
Week of Nov 24, between 10 pm - 11:59 pm, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 10 pm - 11:59 pm
Target date: Wednesday, November 26
Services impacted: Local and long-distance calling.
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.
