Service outages

Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.

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If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.

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Planned network maintenance - Whitehorse, YT (parts of downtown)

Week of June 1, between 6 am - 9 am, for up to 60 minutes

Planned

Expected duration: Up to 60 minutes

Timeframe: 6 a.m. - 9 a.m.

Target date: Tuesday, June 2 - Thursday, June 4

Services impacted: Cable internet, Digital and Pulse TV, Northwestel TV Plus, cable home phone. For customers with cable home phone, this will impact your ability to call 911.