Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Service disruption - Fort Nelson, BC
We are aware of an issue impacting cable services in Fort Nelson, BC.
We are aware of an issue impacting cable services in Fort Nelson, BC. Technicians are working to restore service. Thank you for your patience.
Planned network maintenance - Tsiigehtchic, NWT.
Week of Nov 2, between 11:45 pm - 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 p.m. - 6 a.m.
Target date: Monday, Nov 2 - Tuesday, Nov 3.
Services impacted: DSL internet
Planned network maintenance - Inuvik, NWT.
Week of Nov 2, between 11:45 pm - 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 p.m. - 6 a.m.
Target date: Monday, Nov 2 - Tuesday, Nov 3.
Services impacted: DSL internet
Planned network maintenance - Yellowknife, NWT.
Week of Nov 2, between 11:45 pm - 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 p.m. - 6 a.m.
Target date: Monday, Nov 2 - Tuesday, Nov 3.
Services impacted: DSL internet
Emergency network maintenance - Yellowknife and Edzo, NWT.
October 29, between 12 am - 1 am, for up to 25 minutes
Expected duration: Up to 25 minutes
Timeframe: 12 a.m. - 1 a.m.
Target date: Wednesday, October 29
Services impacted: Internet, TV, and home phone. For customers with home phone, this may impact your ability to call emergency services.
Service disruption - Hay River
We're aware of an issue impacting calling to and from landlines and cellular in Hay River, NWT. Technicians are working to restore service. Thank you for your patience.
We're aware of an issue impacting calling to and from landlines and cellular in Hay River, NWT. Technicians are working to restore service. Thank you for your patience.
