Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Yellowknife, NWT
Week of Nov 10, between 2 am - 6 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 2 a.m. - 6 a.m.
Target date: Friday, November 14
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Whitehorse, YT, Fort Smith, Yellowknife, and Norman Wells, NWT
Week of Nov 10, between 2am - 6am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 2 a.m. - 6 a.m.
Target date: Thursday, Nov 13
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone this may impact the ability to call 911.
Expected duration: Up to 30 minutes
Timeframe: 11 p.m. - 1 a.m.
Target date: Thursday Nov 13 to Friday Nov 14
Services impacted: Home phone, internet, and cellular calling. This may impact your ability to call emergency services.
Planned network maintenance - Yellowknife, NWT (Specific locations)
Week of Nov 10, between 8am to 4pm, see more details for times and locations
Target date: Wednesday, Nov 12
Locations:
5112 52nd Street from 9 a.m. - 10 a.m.
Avens Senior Centre from 10 a.m. - 11 a.m.
5020 48th Street from 11 a.m. - 12 p.m.
4912 49th Street from 12 p.m. - 1 p.m.
5003 48th Street from 1 p.m. - 2 p.m.
5204 50th Ave from 2 p.m. - 3 p.m.
Expected duration: 60 minutes
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911
Target date: Thursday, Nov 13
Locations:
4923 52nd Street from 8 a.m. - 10 a.m.
4905 48th Street from 10 a.m. - 11 a.m.
4802 50th Ave from 11 a.m. - 12 p.m.
4817 49th Street from 12 p.m. - 1 p.m.
Expected duration: 60 minutes
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911
Target date: Friday, Nov 14
Locations:
4908 48th Street from 8 a.m. - 9:30 a.m.
4919 49th Street from 9:30 a.m. - 12 p.m.
Expected duration: 90 minutes
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911
Planned network maintenance - Northwestel Webmail
Week of Nov 10, between 7:30 pm - 8 pm YST, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 8:30 pm - 8 pm YST
Target date: Wednesday, November 12
Services impacted: Webmail
Service disruption
We're aware of an issue impacting internet, TV, and phone services for some customers. Technicians are working to restore services.
We're aware of an issue impacting internet, TV, and phone services for some customers. Technicians are working to restore services. Thank you for your patience.
Planned network maintenance - Fort Nelson, BC, High Level, AB, Yellowknife, NWT, and Whitehorse, YT
Week of Nov 10, between 2am - 6am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 2 a.m. - 6 a.m.
Target date: Monday, Nov 10
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone this may impact the ability to call 911.
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.
