Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Clyde River, NU
Week of June 22, between 12 am - 3 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Tuesday, June 23
Services impacted: Long distance calling.
Expected duration: Up to 2 hours
Timeframe: 12 a.m. - 6 a.m.
Target date: Wednesday, June 24
Services impacted: Internet and local, long-distance, and cellular calling. This may impact your ability to call emergency services.
Emergency network maintenance - Prophet River, Upper Halfway, Pink Mountain, Blueberry, and Wonowon, BC
June 20, between 12am - 4am, for up to 2 hours.
Expected duration: Up to 2 hours
Timeframe: 12 a.m. - 4 a.m.
Target date: Saturday, June 20
Services impacted: Long distance and cellular calling. Local calling will not be impacted. This may impact your ability to call emergency services.
Emergency network maintenance - parts of Porter Creek/Crestview (Centennial St, Mackenzie Ct, and Azure Rd) neighbourhoods in Whitehorse, YT.
June 19, between 10 am - 1 pm, for up to 20 minutes
Expected duration: Up to 60 minutes
Timeframe: 10 a.m. - 1 p.m.
Target date: Friday, June 19
Services impacted: Cable internet, Digital and Pulse TV, Northwestel TV Plus, cable home phone. For customers with cable home phone, this will impact your ability to call 911.
