Planned network maintenance - Gjoa Haven, NU
Week of Nov 24, between 10 pm - 11:59 pm, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 10 pm - 11:59 pm
Target date: Wednesday, November 26
Services impacted: Local and long-distance calling.
Planned network maintenance - Fort Nelson BC, High Level AB, Yellowknife and Fort Smith NWT, Whitehorse and Carcross YT
Week of Nov 24, between 5am - 8am YST, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 5 a.m. - 8 a.m. YST
Target date: Wednesday, November 26
Services impacted: Stingray channels 1000-1099
Planned network maintenance - Northwestel Webmail
Week of Nov 24, between 10 pm - 3 am YST, for up to 30 minutes
Expected duration: Up to 10 minutes
Timeframe: 10 pm - 3 am YST
Target date: Thursday, November 27
Services impacted: Webmail
Planned network maintenance - Whistle Bend and Porter Creek neighbourhoods in Whitehorse, YT
Week of Nov 24, between 3 am - 7 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 3 a.m. - 7 a.m.
Target date: Thursday, November 27
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.