Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
We continue to perform maintenance on the network in Iqaluit, NU. Customers may experience very brief, intermittent drops in DSL internet, cellular, and data services while we complete our work today. Local and long-distance calling will not be impacted.
Thank you for your patience.
Planned network maintenance - Whistle Bend and Porter Creek neighbourhoods in Whitehorse, YT
Week of Nov 17, between 3 am - 7 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 3 a.m. - 7 a.m.
Target date: Tuesday, November 18
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Fort Nelson BC, High Level AB, Whitehorse YT, Fort Smith, Norman Wells, and Yellowknife NWT
Week of Nov 17, between 2am - 6am, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 2 a.m. - 6 a.m.
Target date: Tuesday, Nov 18
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone this may impact the ability to call 911.
Expected duration: Up to 30 minutes
Timeframe: 11 p.m. - 1 a.m.
Target date: Monday Nov 17 to Tuesday Nov 18
Services impacted: Home phone, internet, and cellular calling. This may impact your ability to call emergency services.
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.
