Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Paulatuk, Gameti, and Sachs Harbour, NWT & Iqaluit, Cambridge Bay, Kugluktuk, and Baker Lake, NU - Cloned
Week of Oct 11, between 2 am - 4am MDT, for up to 25 minutes
Expected duration: 25 minutes
Timeframe: 2 a.m. - 4 a.m. MDT
Target date: Sunday, October 11
Services impacted: Long-distance and cellular calling. This may impact the ability to call emergency services.
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Thursday, October 15
Services impacted: DSL internet and phone. This will impact your ability to call emergency services.
Planned network maintenance - Marsh Lake & Judas Creek, YT
Week of Oct 12, for up to 25 minutes between 12 a.m. and 6 a.m.
Expected duration: Up to 25 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Wednesday, October 14
Services impacted: Home phone. This may impact your ability to call emergency services.
Planned network maintenance - Destruction Bay, Burwash Landing, and Donjek River, YT
Week of Oct 12, for up to 20 minutes between 12 a.m. and 6 a.m.
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Wednesday, October 14
Services impacted: Home phone. This may impact your ability to call emergency services.
Planned network maintenance - Carcross, YT & Fraser, BC
Week of Oct 12, for up to 20 minutes between 12 a.m. and 6 a.m.
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Wednesday, October 14
Services impacted: DSL internet and home phone. This may impact your ability to call emergency services.
Long distance calling down - Iqaluit, Rankin Inlet & Igloolik, NU
We are aware of an issue impacting long distance calling for customers in Iqaluit, Rankin Inlet and Igloolik, Nunavut. Technicians are working to restore service. Thank you for your patience.
Planned network maintenance - Kimmirut, NU
Week of Oct 5, between 12 am - 4 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 am - 4 am
Target dates: Thursday, October 8 - Friday, October 9
Services impacted: Local, long-distance, and cellular calling.
Network improvements involving brief service disruption - Yellowknife, NT
From August through December, network improvement work will involve a one-time service disruption of up to two hours. Day and time will vary for individual customers.
As part of a $3 million, multi-phase network upgrade in Yellowknife to more than double internet capacity and improve service quality, customers may experience a brief, daytime service disruption of up to two hours.
Service disruptions are limited in scope, typically affecting individual streets or portions of a neighbourhood, with fewer than 200 customers impacted during any outage window. We expect this phase of the project to be completed by year-end, with the final stage of the upgrade scheduled for next year. We appreciate customers’ patience as we complete these important improvements.
Expected duration: Up to 2 hours
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call 911.
