Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Taloyoak, NU
Week of July 27, between 12 am - 3 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 am - 3 am
Target dates: Friday, July 31
Services impacted: Long-distancenand cellular calling. Local calling is not impacted.
Planned network maintenance - Northwestel TV Plus (VOD/cDVR)
Week of July 27, between 12 am - 6 am, for up to 4 hours, VOD and Cloud DVR impacted
Expected duration: Up to 4 hours
Timeframe: 12 a.m. - 6 a.m.
Target date: Thursday, July 30
Services impacted: Video-On-Demand (VOD) and Cloud DVR (cDVR) for TV Plus subscribers only.
Planned network maintenance - Rankin Inlet, NU
July 29-31, between 7 am - 5 pm, intermittent services
Expected duration: Intermittent
Timeframe: 7 am - 5 pm
Target dates: Wednesday, July 29 - Friday, July 31
Services impacted: Internet, long-distance, and cellular calling. Local calling is not impacted.
Planned network maintenance - parts of Yellowknife, NWT
Week of July 27, between 10 am - 1 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 10 a.m. - 1 p.m.
Target date: Tuesday, July 28 & Wednesday, July 29
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call 911.
