Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Upper Halfway, Blueberry, Wonowon, Bougie Creek, Townsend, Prophet River, and Coffee Creek, BC.
Week of Nov 9, between 12am - 6am, for up to 25 minutes.
Expected duration: Up to 25 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Tuesday, Nov 10
Services impacted: DSL internet, home phone, and cellular services. This will impact the ability to call emergency services.
Planned network maintenance - Fort Simpson, NWT
Week of Nov 9, between 11:45 pm and 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 pm - 6 am
Target date: Monday Nov 9 - Tuesday Nov 10
Services impacted: DSL internet
Planned network maintenance - Rock Creek Subdivision, Dawson City, YT
Week of Nov 2, between 8 am and 6 pm, for up to 4 hours
Expected duration: Up to 4 hours
Timeframe: 8 am - 6 pm
Target date: Thursday, November 5
Services impacted: Internet, TV, and home phone services. For home phone customers, this may impact your ability to call emergency services.
Planned network maintenance - Aklavik, NWT
Week of Nov 2, between 11:45 pm and 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 pm - 6 am
Target date: Thursday, Nov 5 - Friday, Nov 6
Services impacted: DSL internet
Planned network maintenance - Telegraph Creek, BC
Week of Nov 2, between 11:45 pm and 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 pm - 6 am
Target date: Thursday, Nov 5 - Friday, Nov 6
Services impacted: DSL internet
Planned network maintenance - Whitehorse & Carcross, YT
Week of Nov 2, between 1 am - 6 am, for up to 45 minutes
Expected duration: Up to 45 minutes
Timeframe: 1 a.m. - 6 a.m.
Target date: Thursday, November 5
Services impacted: Internet, TV, and cable home phone service. For cable home phone customers, this will impact your ability to call emergency services from a landline.