Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Keno, YT
Week of Sept 14, for up to 20 minutes, between 12 am and 6 am
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Tuesday, September 15
Services impacted: Local, long-distance, and cellular calling. This will impact your ability to call emergency services.
Planned network maintenance - Whitehorse, YT (305 Hawkins St)
Week of Sep 14, between 4 pm - 5 pm, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 4 p.m. - 5 p.m.
Target date: Monday, September 14
Services impacted: Internet, TV, and cable phone. For customers with cable phone, this will impact your ability to call emergency services.
Network improvements involving brief service disruption - Yellowknife, NT
From August through December, network improvement work will involve a one-time service disruption of up to two hours. Day and time will vary for individual customers.
As part of a $3 million, multi-phase network upgrade in Yellowknife to more than double internet capacity and improve service quality, customers may experience a brief, daytime service disruption of up to two hours.
Service disruptions are limited in scope, typically affecting individual streets or portions of a neighbourhood, with fewer than 200 customers impacted during any outage window. We expect this phase of the project to be completed by year-end, with the final stage of the upgrade scheduled for next year. We appreciate customers’ patience as we complete these important improvements.
Expected duration: Up to 2 hours
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call 911.
