Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Long Distance services - Igloolik
We are aware of an issue impacting long distance calling in Igloolik
We are aware of an issue impacting long distance calling in Igloolik. Northwestel technicians are investigating and working to resolve the issue as quickly as possible. Thank you for your patience.
Planned network maintenance - Fort Nelson, BC and Whitehorse, YT.
Week of Aug 17, between 1 am - 6:30 am, for up to 4 hours
Expected duration: Up to 4 hours
Timeframe: 1 a.m. - 6:30 a.m.
Target date: Thursday, August 20
Services impacted: Cable TV
Planned network maintenance - Mould Creek, Fireside, and Liard River, BC.
Week of Aug 17, between 1 am - 6:30 am, for up to 4 hours
Expected duration: Up to 4 hours
Timeframe: 1 a.m. - 6:30 a.m.
Target date: Thursday, August 20
Services impacted: Internet and long-distance calling.
Planned network maintenance - Qikiqtarjuaq, NU
Week of Aug 17, between 12 am and 3 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Tuesday, August 18
Services impacted: Long-distance calling. This may impact your ability to call emergency services.
Planned network maintenance - Pond Inlet, Arviat, Baker Lake, Coral Harbour, and Rankin Inlet, NU
Week of August 17, between 11 pm - 1 am CDT, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 11 p.m. - 1 a.m.
Target date: August 19-20
Services impacted: Internet, local and long distance calling. This may impact your ability to call emergency services.
Planned network maintenance - parts of Yellowknife, NWT
Week of August 17, between 9 am - 4 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 9 a.m. - 4 p.m.
Target date: Tuesday, August 18 - Thursday, August 20
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call 911.
Expected duration: Up to 4 hours
Timeframe: 1 a.m. - 5 a.m.
Target date: Monday, August 17
Services impacted: Internet, Northwestel TV Plus, local and long-distance calling. For customers with home phone, this may impact your ability to call emergency services.
