Service outages

Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.

You can also follow facebook.com/nwtelsupport for real time outage notifications and support. 

If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.

Type in your city, territory, or province and use the autocomplete function.

Service disruption - Whitehorse

Issue affecting internet and TV services for some customers is currently being investigated.

Resolved

Update: This issue has been resolved. If you are still experiencing any issues, please contact our Customer Care Team using the live chat on our website or by calling 1 (888) 423-2333.

We are aware of an issue affecting internet and TV services for some customers in Whitehorse - Central. Technicians are currently investigating the issue. Thank you for your patience.

Service disruption - Bob Quinn Lake

We're aware of an issue impacting long distance calling

Monitoring

We're aware of an issue impacting long distance calling in Bob Quinn Lake, and cellular services. Please note, this may also affect your ability to contact emergency services. Technicians are currently investigating the issue. Thank you for your patience.

Service disruption - Kimmirut, NU

We're aware of an issue impacting long distance calling and cellular services. Technicians are investigating the issue. Thank you for your patience.

Investigating

We're aware of an issue impacting long distance calling and cellular services. Please note, this may also affect your ability to contact emergency services. Technicians are currently investigating the issue. Thank you for your patience.