Service outages

Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.

You can also follow facebook.com/nwtelsupport for real time outage notifications and support. 

If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.

Type in your city, territory, or province and use the autocomplete function.

Planned network maintenance - Lower Post, BC

Week of Oct 27, between 8 pm and 12 am, for up to 2 hours

Planned

Expected duration: Up to 2 hours
Timeframe: 8 pm - 12 am
Target date: Thursday, October 30
Services impacted: Internet, Phone. For home phone customers, this may impact your ability to call emergency services.

Planned network maintenance - Fort Liard & Nahanni Butte, NWT

Week of Oct 27, between 12am - 1am, for up to 15 minutes

Planned

Expected duration: Up to 15 minutes
Timeframe: 12 a.m. - 1 a.m.
Target date: Thursday, Oct 30
Services impacted: Internet and Northwestel TV Plus

Planned network maintenance - Fort Nelson, Lower Post, Toad River, Blueberry, Wonowon, Muncho Lake, and Bougie Creek, BC

Week of Oct 27, between 11pm - 12am, for up to 15 minutes

Planned

Expected duration: Up to 15 minutes
Timeframe: 11 p.m. - 12 a.m.
Target date: Wednesday, Oct 29
Services impacted: Internet and Northwestel TV Plus

Planned network maintenance - Northwestel Webmail

Week of Oct 27, intermittent service between 12 am and 2 am YST

Postponed

Expected duration: Intermittent

Timeframe: 12 am - 2 am YST

Target date: Wednesday, Oct 29

Services impacted: Webmail 

 

 

Planned network maintenance - Whitehorse, YT

Week of Oct 27, between 12 am - 2 am, for up to 20 minutes

Planned

Expected duration: Up to 20 minutes

Timeframe: 12 a.m. - 2 a.m.

Target date: Thursday, Oct 30

Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911. 

Planned network maintenance - Deline, Enterprise, Fort Good Hope, Fort Resolution, Fort Simpson, Fort Smith, Hay River, Jean Marie River, Kakisa, Tulita, and Wrigley, NWT

Week of Oct 27, for up to 15 minutes between 12 am and 1 am

Completed

Expected duration: Up to 15 minutes
Timeframe: 12 am - 1 am
Target date: Wednesday, October 29
Services impacted: Internet and Northwestel TV Plus

Planned network maintenance - Dease Lake, Telegraph Creek, Iskut, and Good Hope Lake, BC

Week of Oct 27, between 11 pm and 1 am, for up to 15 minutes

Completed

Expected duration: Up to 15 minutes

Timeframe: 11 pm - 1 am

Target date: Tuesday, October 28 to Wednesday, October 29

Services impacted: Internet

 

 

Planned network maintenance - Watson Lake, YT

Week of Oct 27, between 11 pm and 1 am, for up to 15 minutes

Completed

Expected duration: Up to 15 minutes

Timeframe: 11 pm - 1 am

Target date: Tuesday, October 28 to Wednesday, October 29

Services impacted: Internet and Northwestel TV Plus

 

 

Planned network maintenance - Whitehorse, YT

Week of October 27, between 12am to 3am

Postponed

Target date: Tuesday, Oct 28 

Services impacted: Cable internet, TV, and phone services. For customers with cable home phone, this may impact your ability to dial 911.  

Location: 

Northeast corner of 3rd Ave and Hanson St.

Canada Post service disruptions - there may be delays in receiving your Northwestel bill

Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing

In Progress

Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.