Service outages

Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.

You can also follow facebook.com/nwtelsupport for real time outage notifications and support. 

If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.

Type in your city, territory, or province and use the autocomplete function.

TV service disruption - Yellowknife and Fort Smith, NWT

We're aware of an ongoing issue impacting TV channels for Digital and Pulse TV customers in Yellowknife and Fort Smith.

Investigating

We're aware of an ongoing issue impacting TV channels for Digital and Pulse TV customers in Yellowknife and Fort Smith. Our technicians are working as fast as possible to restore service, thank you for your continued patience.

Emergency network maintenance - Iqaluit

Services will be impacted in Iqaluit for up to 15 minutes between 12:30 pm to 8pm on December 8th.

Completed

Expected duration: Up to 15 minutes
Timeframe: 12:30 p.m. - 8 p.m.
Target date: Monday, December 8
Services impacted: Internet, as well as local, cellular, and long-distance calling. This may impact your ability to contact emergency services.

We will make every effort to quickly complete this work. We apologize for any inconvenience and thank you for your patience.