Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Porter Creek neighbourhood, Whitehorse, YT
Week of Oct 5, between 9 am - 12 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 9 a.m. - 12 p.m.
Target date: Wednesday, October 7
Services impacted: Internet, TV, and cable home phone service. For cable home phone customers, this may impact your ability to call emergency services from a landline.
Expected duration: Up to 20 minutes
Timeframe: 1 a.m. - 7 a.m.
Target date: Wednesday, October 7
Services impacted: Internet, phone, and cellular. This will impact your ability to call emergency services.
Planned network maintenance - Drury Creek, YT
Week of Oct 5, for up to 20 minutes between 12 am and 6 am
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Wednesday, October 7
Services impacted: Local and long distance calling. This will impact your ability to call emergency services from a landline.
Resolved: Service disruption - Fort Nelson, BC
We are aware of an issue impacting cable services in Fort Nelson, BC.
We are aware of an issue impacting cable services in Fort Nelson, BC. Technicians are working to restore service. Thank you for your patience.
Network improvements involving brief service disruption - Yellowknife, NT
From August through December, network improvement work will involve a one-time service disruption of up to two hours. Day and time will vary for individual customers.
As part of a $3 million, multi-phase network upgrade in Yellowknife to more than double internet capacity and improve service quality, customers may experience a brief, daytime service disruption of up to two hours.
Service disruptions are limited in scope, typically affecting individual streets or portions of a neighbourhood, with fewer than 200 customers impacted during any outage window. We expect this phase of the project to be completed by year-end, with the final stage of the upgrade scheduled for next year. We appreciate customers’ patience as we complete these important improvements.
Expected duration: Up to 2 hours
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call 911.
