Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Service disruption - Fort Nelson, BC
We're aware of an issue impacting cable internet service in Fort Nelson, BC. Technicians are working to resolve service.
We're aware of an issue impacting cable internet service in Fort Nelson, BC. Technicians are working to resolve service.
Service disruption - Good Hope Lake and Jade City, BC
We are aware of an issue impacting Northwestel DSL customers in Good Hope Lake, BC as well as some voice customers. Technicians are working to resolve this issue.
We are aware of an issue impacting Northwestel DSL customers and some voice customers in Good Hope Lake and Jade City, BC. Technicians are working to resolve this issue.
Planned network maintenance - Sambaa K'e, NWT.
Week of Feb 15, between 12 am - 3am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Sunday, Feb 15
Services impacted: Internet, local and long-distance calling, and cellular services. This may impact your ability to call emergency services.
Emergency network maintenance - Whale Cove, NU
Week of Feb 9, between 10:30 pm - 12:45 am, for up to 135 minutes
Expected duration: Up to 135 minutes (2 hours, 15 minutes)
Timeframe: 10:30 pm - 12:45 am
Target date: Thursday, Feb 12 - 13
Services impacted: Long distance and cellular calling. Local calling will not be impacted.
Planned network maintenance - Iqaluit, NU
Week of Feb 9, between 12 am - 2:30 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 2:30 a.m.
Target date: Friday, Feb 13
Services impacted: Local, long-distance, and cellular calling. This may impact your ability to call emergency services.
Planned network maintenance - Yellowknife, NWT
Week of Feb 9, between 10 pm - 5am, for up to 15 minutes
Expected duration: Up to 20 minutes
Timeframe: 10 p.m. - 5 a.m.
Target date: Feb 10 - Feb 11
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone this may impact the ability to call 911.
Planned network maintenance - Baker Lake, NU
Week of Feb 9, between 12 am - 3 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Wednesday, Feb 11
Services impacted: Local, long-distance, and cellular calling.
Planned network maintenance - Paulatuk, NWT
Week of Feb 9, between 12 am - 5 am, for up to 150 minutes
Expected duration: Up to 150 minutes
Timeframe: 12 a.m. - 5 a.m.
Target date: Tuesday, February 10
Services impacted: Local, long-distance, and cellular calling.
Planned network maintenance - McPherson & parts of the Carcross cutoff/South Klondike Hwy, Whitehorse, YT
Week of Feb 9, between 11:30 pm - 3 am, up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 11:30 p.m. - 3 a.m.
Target date: Monday, Feb 9 - Tuesday, Feb 10
Services impacted: Fibre home phone. For customers with fibre home phone, this may impact your ability to dial 911.
