Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Iqaluit, NU
January 26 - 27, between 10:00 pm - 1 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 10:30 p.m. - 1 a.m.
Target date: Monday, Jan 26
Services impacted: Local and long-distance calling. This may impact your ability to call emergency services.
Planned network maintenance - Whitehorse, YT.
Week of Jan 26, between 12 am - 6 am, for up to 45 minutes
Expected duration: Up to 45 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Tuesday, January 27 & Wednesday, January 28
Services impacted: Cable internet, TV, and home phone. For customers with cable home phone, this may impact your ability to dial 911.
Service disruption - Cambridge Bay, NU
We're aware of an issue impacting long-distance calling in Cambridge Bay, NU. Technicians are working to restore services.
We're aware of an issue impacting long-distance calling in Cambridge Bay, NU. Technicians are working to restore services. Thank you for your patience.
Service disruption - Rae, NWT
We're aware of an issue impacting internet, Northwestel TV Plus, home phone and cellular services in Rae, NWT. Technicians are working to restore services.
All services in Rae have been restored. Thank you for your patience.
We're aware of an issue impacting internet, Northwestel TV Plus, home phone and cellular services in Rae, NWT. Technicians are working to restore services. Thank you for your patience.
Planned network maintenance - Sanirajak, NU
Week of Jan 19, between 9:30 pm - 10:30 pm, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 9:30 p.m. - 10:30 p.m.
Target date: Thursday, Jan 22
Services impacted: Long-distance calling.
Planned network maintenance - Cambridge Bay, NU
Week of Jan 19, between 12 am and 3 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Thursday, Jan 22
Services impacted: Local and long-distance calling. This may impact your ability to call emergency services.
Planned network maintenance - Rae, NWT
Week of Jan 19, between 11:00 pm - 1:00 am YST, for up to 90 minutes
Expected duration: Up to 90 minutes
Timeframe: 11:00 pm - 1:00 am
Target date: Wednesday Jan 21 - 22
Services impacted: Internet, long-distance calling and cellular services. Local calling will not be impacted.
Service disruption - Jade City and Good Hope Lake, BC.
We're aware of an issue impacting internet and phone services. Technicians are working to restore services.
We're aware of an issue impacting internet and phone services in Jade City and Good Hope Lake, BC. Technicians are working to restore services. Thank you for your patience.
