Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Whitehorse, YT (McCrae area)
Week of March 30, between 12 am - 5 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 5 a.m.
Target date: Wednesday, April 1
Services impacted: Fibre internet, Northwestel TV Plus, and home phone. For customers with fibre home phone, this may impact your ability to dial 911.
Planned network maintenance - Enterprise, NWT
Week of March 30, for up to 30 minutes between 11 pm and 3 am
Expected duration: Up to 30 minutes
Timeframe: 11 pm - 3 am
Target date: Monday, March 30
Services impacted: Internet, Northwestel TV Plus, and home phone service.
Planned network maintenance - Wekweeti, NWT
Week of March 30, between 12 am - 3am, for up to 20 minutes
Expected duration: 20 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Monday, March 30
Services impacted: Internet, long-distance, and cellular calling. Local calling will not be impacted.
This may impact your ability to call emergency services.
Planned network maintenance - Igloolik, Arviat, Pangnirtung, Whale Cove, Kugaaruk, NU
Week of March 23, between 1 am - 4 am ET, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 1 am - 4 am ET
Target date: Thursday, March 26
Services impacted: Long-distance and cellular calling. Local calling is not impacted.
This may impact the ability to call emergency services.
Planned network maintenance - Deline, Enterprise, Fort Good Hope, Fort Resolution, Fort Smith, Hay River, Jean Marie River, Kakisa, Tulita, and Wrigley, NWT
Week of March 23, for up to 10 minutes between 1 am and 5 am
Expected duration: Up to 10 minutes
Timeframe: 1 am - 5 am
Target date: Wednesday, March 25
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Dawson City, YT
Week of March 23, between 12 am and 1 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 am - 1 am
Target date: Thursday, March 26
Services impacted: Internet & Northwestel TV Plus
