Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Lower Post, BC
Week of Oct 27, between 8 pm and 12 am, for up to 2 hours
Expected duration: Up to 2 hours
Timeframe: 8 pm - 12 am
Target date: Thursday, October 30
Services impacted: Internet, Phone. For home phone customers, this may impact your ability to call emergency services.
Planned network maintenance - Fort Liard & Nahanni Butte, NWT
Week of Oct 27, between 12am - 1am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 a.m. - 1 a.m.
Target date: Thursday, Oct 30
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Fort Nelson, Lower Post, Toad River, Blueberry, Wonowon, Muncho Lake, and Bougie Creek, BC
Week of Oct 27, between 11pm - 12am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 11 p.m. - 12 a.m.
Target date: Wednesday, Oct 29
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Northwestel Webmail
Week of Oct 27, intermittent service between 12 am and 2 am YST
Expected duration: Intermittent
Timeframe: 12 am - 2 am YST
Target date: Wednesday, Oct 29
Services impacted: Webmail
Planned network maintenance - Whitehorse, YT
Week of Oct 27, between 12 am - 2 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Thursday, Oct 30
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Deline, Enterprise, Fort Good Hope, Fort Resolution, Fort Simpson, Fort Smith, Hay River, Jean Marie River, Kakisa, Tulita, and Wrigley, NWT
Week of Oct 27, for up to 15 minutes between 12 am and 1 am
Expected duration: Up to 15 minutes
Timeframe: 12 am - 1 am
Target date: Wednesday, October 29
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Dease Lake, Telegraph Creek, Iskut, and Good Hope Lake, BC
Week of Oct 27, between 11 pm and 1 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 11 pm - 1 am
Target date: Tuesday, October 28 to Wednesday, October 29
Services impacted: Internet
Planned network maintenance - Watson Lake, YT
Week of Oct 27, between 11 pm and 1 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 11 pm - 1 am
Target date: Tuesday, October 28 to Wednesday, October 29
Services impacted: Internet and Northwestel TV Plus
Target date: Tuesday, Oct 28
Services impacted: Cable internet, TV, and phone services. For customers with cable home phone, this may impact your ability to dial 911.
Location:
Northeast corner of 3rd Ave and Hanson St.
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.
