Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Network maintenance - Yellowknife, NWT
Week of Sept 15, between 11 am - 1 pm, for up to 20 minutes, specific locations only
Location: 100 & 200 Beck Court, Woolgar Ave, and Range Lake Road
Expected duration: Up to 20 minutes
Timeframe: 11 a.m. - 1 p.m.
Target date: Thursday, September 18
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Yellowknife, NWT
Week of Sept 15, between 6 am - 8 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 6 a.m. - 8 a.m.
Target date: Thursday, September 18
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Northwestel Webmail
Week of Sept 15, for up to 2 hours between 12 am and 2 am YST
Expected duration: Up to 2 hours
Timeframe: 12 am - 2 am YST
Target date: Thursday, September 18
Services impacted: Webmail
Planned network maintenance - Jade City & Good Hope Lake, BC
Week of Sept 17, between 12 am - 4 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 4 a.m.
Target date: Wednesday, September 17
Services impacted: Internet and home phone
Planned network maintenance - Whitehorse, YT
Week of Sept 15, between 5 am - 7 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 5 a.m. - 7 a.m.
Target date: Tuesday, September 16 & Thursday, September 18
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Kwadacha, BC & Old Crow, YT
Week of Sep 15, between 12 am - 2am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 12 a.m. to 2 a.m.
Target date: Tuesday, September 16
Services impacted: Internet and home phone
Planned network maintenance - Colville Lake, Ulukhaktok, Paulatuk, Gameti, Lutselk'e, Wekweeti, Sambaa K'e, and Sachs Harbour, NWT
Week of Sep 15, between 1 am - 3am, for up to 30 minutes
Expected duration: 30 minutes
Timeframe: 1 a.m. - 3 a.m.
Target date: Tuesday, September 16
Services impacted: Internet and home phone.
Planned network maintenance - Yellowknife, NWT
Week of Sept 8, for up to 90 minutes, specific locations only
Expected duration: Up to 90 minutes
Target date: Thursday, September 11
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Locations and times:
5403 Franklin Ave (Northern United Place) from 8:30 a.m. to 11:00 a.m.
99 Taltheilei Drive from 11:00 a.m. to 12:30 p.m.
Planned network maintenance - Inuvik, Aklavik, Fort McPherson, Tuktoyaktuk, and Tsiigehtchic, NWT
Week of Sept 15, between 1 am - 2 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 1 a.m. - 2 a.m.
Target date: Tuesday, September 16
Services impacted: Internet and Northwestel TV Plus
