Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Mt Lorne area, YT
Week of Aug 24, between 11:45 pm - 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 p.m. - 6 a.m.
Target date: Tuesday, August 25 - Wednesday, August 26
Services impacted: Internet, TV, and fibre home phone. For customers with fibre home phone, this will impact your ability to call emergency services.
Planned network maintenance - parts of Yellowknife, NWT
Week of August 24, between 6 am - 4 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: August 25 from 6 a.m. to 2 p.m. & August 26 from 9 a.m. to 4 p.m.
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call 911.
Planned network maintenance - Cambridge Bay and Kugluktuk, NU
Week of August 24, between 12 am - 2 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Tuesday, August 25
Services impacted: Internet, home phone, and cellular services. This may impact your ability to call emergency services.
Planned network maintenance - Sachs Harbour, Wekweeti, Sambaa K'e, NWT
Week of August 24, between 12 am - 2 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Tuesday, August 25
Services impacted: Internet, home phone, and cellular services. This may impact your ability to call emergency services.
RESOLVED: Long-distance calling disruption in some NWT communities
Resolved: We are aware of a service disruption impacting long-distance calling in a some NWT communities
Update: Service has been restored.
We are aware of a service disruption impacting long-distance calling in Colville Lake, Gameti, Paulatuk, Sachs Harbour and Sambaa K'e. Technicians are working to restore service. Thank you for your patience.
RESOLVED: Long-distance calling disruption in some Nunavut communities
Resolved: We are aware of a service disruption impacting long-distance calling in some communities in Nunavut.
