Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Emergency network maintenance - Whitehorse, YT (Harbottle Rd)
May 1, between 1 pm - 4 pm, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 1 p.m. - 4 p.m.
Target date: Friday, May 1
Services impacted: Internet, Digital and Pulse TV, Northwestel TV Plus, cable home phone. For customers with cable home phone, this will impact your ability to call 911.
Emergency network maintenance - Yellowknife, NWT
Week of April 27, between 1pm and 130pm, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 1 p.m. - 1:30 p.m.
Target date: Wednesday, April 29
Services impacted: Cable internet, Digital/Pulse TV, Northwestel TV Plus, and cable home phone. For cable home phone customers, this may impact your ability to call emergency services.
Planned network maintenance - Arviat, NU
Week of April 27, between 12 am - 2 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 am - 2 am
Target date: Wednesday, April 29
Services impacted: Long-distance and cellular calling. Local calling is not impacted.
This may impact the ability to call emergency services.
Planned network maintenance - Wekweeti, Ulukhaktok, Lutsel K'e, NWT & Old Crow, YT & Kwadacha, BC
Week of April 27, between 1 am - 4 am MT, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 1 am - 4 am MT
Target date: Tuesday, April 28
Services impacted: Internet, long-distance and cellular calling. Local calling is not impacted.
This may impact the ability to call emergency services.
Planned network maintenance - Iqaluit, Rankin Inlet, Cambridge Bay, Igloolik, Baker Lake, NU
Week of April 27, between 3 am - 6 am ET, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 3 am - 6 am ET
Target date: Tuesday, April 28
Services impacted: Internet, long-distance and cellular calling. Local calling is not impacted.
This may impact the ability to call emergency services.
