Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Update: This issue has been resolved. If you are still experiencing issues, please call our Technical Support team at 1 (888) 423-2333.
We're aware of an issue affecting some TV channels. Our technicians are actively working to resolve the issue.
Thank you for your patience while we complete this work.
Planned network maintenance - Cambridge Bay, NU
Week of July 13, between 8 am - 6 pm, intermittent internet service
Expected duration: Intermittent
Timeframe: 8 am - 6 pm
Target dates: Tuesday, July 14 - Thursday, July 16
Services impacted: Internet and cellular calling. Local calling and long distance calling are not impacted.
Planned network maintenance - 406 Cook St, Whitehorse, YT
July 10, between 10 am - 11 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 10 a.m. - 11 a.m.
Target date: Friday, July 10
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call 911.
Emergency network maintenance - 403 Main St, Whitehorse, YT.
July 8, between 1:30 pm - 2:30 pm, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 1:30 p.m. - 2:30 p.m.
Target date: Wednesday, July 8
Services impacted: Internet, TV, and cable phone. For customers with cable phone, this will impact your ability to call 911.
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Wednesday, July 8
Services impacted: Internet and local, long-distance, and cellular calling. This may impact your ability to call emergency services.
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 4 a.m.
Target date: Wednesday, July 8
Services impacted: Internet and home phone services. This may impact your ability to call emergency services.
Planned network maintenance - Porter Creek neighbourhood, Whitehorse, YT
Week of July 6, between 10 am - 1 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 10 a.m. - 1 p.m.
Target date: Tuesday, July 7 & Wednesday, July 8
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone, this will impact your ability to call emergency services.
