Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Service disruption - Jade City and Good Hope Lake, BC.
We're aware of an issue impacting internet and phone services. Technicians are working to restore services.
We're aware of an issue impacting internet and phone services in Jade City and Good Hope Lake, BC. Technicians are working to restore services. Thank you for your patience.
Service disruption - Granger and McIntyre neighbourhoods, Whitehorse YT
We're aware of an issue impacting internet and Northwestel TV Plus for some customers in Granger and McIntyre neighbourhoods.
This issue has been resolved. Thank you for your patience.
We're aware of an issue impacting internet and Northwestel TV Plus for some customers in Granger and McIntyre neighbourhoods in Whitehorse, YT. Technicians are currently investigating the issue. Thank you for your patience.
Emergency network maintenance - Whitehorse, YT
Week of Jan 5, between 12 am - 5 am, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 12 a.m. - 5 a.m.
Target date: Thursday, January 8
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Emergency network maintenance - Rankin Inlet, NU
Week of Jan 5, between 11 pm - 4 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 11 p.m. - 4 a.m.
Target date: Between January 7 - 11, weather permitting
Services impacted: Home phone, internet and cellular calling. This may impact your ability to contact emergency services.
