Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Ulukhaktok, NWT
Week of Feb 2, between 12 am - 5 am, for up to 150 minutes
Expected duration: Up to 150 minutes
Timeframe: 12 a.m. - 5 a.m.
Target date: Friday, February 6
Services impacted: Local, long-distance, and cellular calling.
Planned network maintenance - Sachs Harbour, NWT.
Week of Feb 2, between 12 am - 5 am, for up to 150 minutes
Expected duration: Up to 150 minutes
Timeframe: 12 a.m. - 5 a.m.
Target date: Tuesday, February 3
Services impacted: Local, long-distance, and cellular calling.
Planned network maintenance - Prophet River, Blueberry, Wonowon, and Upper Halfway, BC
Week of Feb 2, between 2am-8am, for up to 2 hours.
Expected duration: Up to 2 hours
Timeframe: 2 a.m. - 8 a.m.
Target date: Thursday, Feb 5
Services impacted: DSL internet and home phone. This will impact the ability to call 911 from landline.
Planned network maintenance - Takhini neighbourhood, Whitehorse, YT.
Week of Feb 2, between 12 am - 6 am, for up to 45 minutes
Expected duration: Up to 45 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Tuesday, Feb 3
Services impacted: Cable internet, TV, and home phone. For customers with cable home phone, this may impact your ability to dial 911.
