Legal & regulatory


At Northwestel, we are committed to our customer’s rights and the protection of their personal information. That's why we've adopted strict policies and codes for our business environment.

These policies also comply with current legal and regulatory requirements.


We're listening. If you have a complaint or are wanting to escalate one, these are some steps to help you.

Learn More about complaintsabout complaints

Bill of rights

The Canadian Radio-Television and Telecommunications Commission (CRTC) is responsible for regulating your telephone service. The CRTC created a guide to help you understand your rights to the local home phone services they regulate.

Learn More about Bill of rightsabout Bill of rights


The Canadian Radio-Television and Telecommunications Commission (CRTC) is an independent agency that is responsible for regulating Canada's broadcasting and telecommunications systems.

Learn More about Regulatoryabout Regulatory


The rates, charges and conditions that our services and facilities are offered are regulated by the Canadian Radio-television and Telecommunications Commission and are set out in tariffs approved by the Commission

Learn More about Tariffsabout Tariffs