Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Whitehorse, YT (Copper Ridge)
Week of May 18, between 10 am - 1 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 10 a.m. - 1 p.m.
Target date: Tuesday, May 19
Services impacted: Internet, Digital and Pulse TV, Northwestel TV Plus, cable home phone. For customers with cable home phone, this will impact your ability to call 911.
Planned network maintenance - Carcross YT, Fort Nelson BC, High Level AB, Fort Smith and Norman Wells NWT
Week of May 11, between 1 am - 5 am YT, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 1 a.m. - 5 a.m. YT
Target date: Thursday, May 14
Services impacted: Cable internet, TV, and home phone services. For customers with Cable home phone, this will impact your ability to call emergency services.
Planned network maintenance - Whitehorse, YT (Copper Ridge)
Week of May 11, between 10 am - 1 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 10 a.m. - 1 p.m.
Target date: Wednesday, May 13 & Thursday, May 14
Services impacted: Internet, Digital and Pulse TV, Northwestel TV Plus, cable home phone. For customers with cable home phone, this will impact your ability to call 911.
Planned network maintenance - Pangnirtung, NU
Week of May 11, between 12 am - 3 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 am - 3 am
Target date: Tuesday, May 12
Services impacted: Long-distance and cellular calling. Local calling is not impacted.
This may impact the ability to call emergency services.
