Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
We are aware of an issue impacting Phone and Internet service for some customers in Fort Nelson, BC. Technicians are working to restore service as soon as possible. Thank you for your patience.
Emergency network maintenance - Rankin Inlet, NU
Week of Feb 16, between 7 pm and 9 pm, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 7 p.m. - 9 p.m.
Target date: Thursday, Feb 19
Services impacted: Local and long-distance calling
Emergency network maintenance - Cambridge Bay, NU
Week of Feb 16, between 6 pm and 8 pm, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 6 p.m. - 8 p.m.
Target date: Thursday, Feb 19
Services impacted: Local and long-distance calling
Planned network maintenance - Kwadacha, BC
Week of Feb 23, between 11 pm - 2 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 11 p.m. to 2 a.m.
Target date: Monday, Feb 23 to Tuesday, Feb 24
Services impacted: Internet and home phone
Planned network maintenance - Whitehorse, YT.
Week of Feb 16, between 12 am - 1 am, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 12 a.m. - 1 a.m.
Target date: Thursday, Feb 19
Services impacted: Cable internet, TV, and home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - parts of Riverdale neighbourhood, Whitehorse, YT.
Week of Feb 16, between 9 am - 12 pm, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 9 a.m. - 12 p.m.
Target date: Wednesday, Feb 18
Services impacted: Cable internet, TV, and home phone. For customers with cable home phone, this may impact your ability to dial 911.
