Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Emergency network maintenance - Atlin, BC and specific communities in YT
Week of April 20, for up to 10 minutes between 12am and 3am
Locations: Atlin, BC & Beaver Creek, Burwash Landing, Carcross, Carmacks, Destruction Bay, Faro, Haines Junction, Judas Creek, Keno, Mayo, Pelly Crossing, Ross River, Tagish, Teslin, and Whitehorse, YT
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Friday, April 24
Services impacted: DSL & Fibre internet
RESOLVED: Service disruption - Kugluktuk & Pond Inlet, NU
We're aware of a disruption to long-distance calling in Kugluktuk & Pond Inlet. We're actively investigating and working to restore service as quickly as possible. Thank you for your patience.
Update: This issue has been resolved. Thank you for your patience.
We're aware of a disruption to long-distance calling in Kugluktuk & Pond Inlet, NU. We're actively investigating and working to restore service as quickly as possible. Thank you for your patience.
RESOLVED: Degraded performance - Whitehorse, YT
Some internet customers in Whitehorse, YT may be experiencing degraded internet
Update: This issue has been resolved. Thank you for your patience.
We are aware of an issue causing degraded internet performance for some customers in Whitehorse. Technicians are investigating the issue to restore performance as soon as possible. Thank you for your patience.
Emergency network maintenance - Yellowknife (parts of downtown), NWT
Week of April 20, between 11pm and 7am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 11 p.m. - 7 a.m.
Target date: Wednesday, April 22 to Thursday, April 23
Services impacted: Cable internet, Digital/Pulse TV, Northwestel TV Plus, and cable home phone. For cable home phone customers, this may impact your ability to call emergency services.
Planned network maintenance - Arviat, NU
Week of April 20, between 12 am - 2 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 am - 2 am
Target date: Thursday, April 23
Services impacted: Long-distance and cellular calling. Local calling is not impacted.
This may impact the ability to call emergency services.
Planned network maintenance - Fort Nelson, BC
Week of April 20, between 12 am - 3 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Wednesday, April 22
Services impacted: Local and long-distance calling. Cellular calling will not be impacted. For customers with home phone, this may impact your ability to call emergency services.
Planned network maintenance - Rankin Inlet, NU
Week of April 20, between 12:45 am and 2:45 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12:45 a.m. - 2:45 a.m.
Target date: Wednesday, April 22
Services impacted: Internet
Emergency network maintenance - Sanirajak, NU
Week of April 20, between 12 am - 3 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Tuesday, April 21
Services impacted: Home phone and long distance calling.
