Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Whitehorse, YT (Esker Dr.)
Aug 14, for up to 30 minutes between 10 a.m. and 1 p.m.
Expected duration: Up to 30 minutes
Timeframe: 10 am – 1 pm
Target date: Thursday, August 14
Services impacted: Cable internet, TV and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Whitehorse, YT (Wolf Creek Area)
August 19, for up to 30 minutes between 9 a.m. and 12 p.m.
Expected duration: Up to 30 minutes
Timeframe: 9 a.m. - 12 p.m.
Target date: Tuesday, August 19th
Services impacted: Internet, TV, Phone
Planned network maintenance - Whitehorse, YT (Hyland Crescent)
August 20, for up to 1 hour between 10 a.m. and 2 p.m.
Expected duration: Up to 60 minutes
Timeframe: 10 a.m. - 2 p.m.
Target date: Wednesday, August 20th
Services impacted: Internet, TV, Phone
We are aware of an issue impacting availability of the following TV Channels on TV Plus & Pulse TV. Technicians are working to restore service as soon as possible. Thank you for your patience.
| 201 | APTN Languages |
| 202 | APTN HD |
| 204 | CBC North HD |
| 207 | CHEK Victoria HD |
| 213 | Global Edmonton |
| 215 | Global Saskatoon HD |
| 216 | CityTV Saskatchewan HD |
| 220 | CTV Two Alberta |
| 235 | CBC Newfoundland HD |
| 260 | Knowledge Network HDTV |
| 716 | SPM1ERE |
