Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Yellowknife, NWT
Week of July 21st, for up to 90 minutes, specific locations only
Expected duration: up to 90 minutes
Target date: Thursday, July 24th
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Locations and times:
5022 52nd St from 8:30 a.m. to 10 a.m.
5114 & 5116 51st St from 9:30 a.m. to 11 a.m.
5123 54th St from 10:30 a.m. to noon
5012 48th St from noon to 1:30 p.m.
5107 51st St from 1:30 p.m. to 3 p.m.
Planned network maintenance - Fort McPherson, NWT
Week of July 21st, for up to 10 minutes between midnight and 3 am
Expected duration: 10 minutes
Timeframe: 12 a.m. to 3 a.m.
Target date: Monday, July 28
Services impacted: Local and long-distance calling. This may impact your ability to call 911.
Thank you for your patience while we complete this work.
Planned network maintenance - 420 Range Rd, Whitehorse, YT
Week of July 21st for 60 minutes between 10am and 2 pm
Expected duration: 60 minutes
Timeframe: 10:00 a.m. - 2:00 p.m.
Target date: July 24
Services impacted: Cable internet, TV and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Thank you for your patience while we complete this work.
Planned network maintenance - Tagish, YT
Week of July 21st, for up to 30 minutes between 11pm and 4am
Expected duration: Up to 30 minutes
Timeframe: 11 p.m. - 4 a.m.
Target date: Wednesday, July 23-24
Services impacted: Internet and home phone. Please note, this may impact 911 calling.
Planned network maintenance - Atlin, BC and specific communities in YT
Week of July 21st, for up to 30 minutes between 1am and 4am
Locations: Whitehorse, Haines Junction, Faro, Ross River, Mayo, Teslin, Carcross, Swift River, Carmacks, and Keno, YT.
Expected duration: Up to 30 minutes
Timeframe: 1 a.m. - 4 a.m.
Target date: Wednesday, July 23
Services impacted: Internet
Planned network maintenance – Kwadacha, BC & Old Crow, YT
Week of July 21st, for up to 60 minutes between midnight and 3:30 a.m.
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. to 3:30 a.m.
Target date: July 23
Services impacted: Internet
Planned network maintenance - Riverdale, Whitehorse, YT
Week of July 21st for 60 minutes between 10am and 2 pm
Expected duration: 60 minutes
Timeframe: 10:00 a.m. - 2:00 p.m.
Target date: July 22 & July 23
Services impacted: Cable internet, TV and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Thank you for your patience while we complete this work.
Planned network maintenance - Spruce Hill & Mary Lake Subdivisions, Whitehorse, YT
Week of July 21st for 30 minutes between 9am and 11 am
Expected duration: 30 minutes
Timeframe: 9:00 a.m. - 11:00 a.m.
Target date: July 22
Services impacted: Cable internet, TV and cable home phone services. For customers with cable home phone, this will impact your ability to dial 911.
Thank you for your patience while we complete this work.
