Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Sachs Harbour, NWT.
Week of Feb 2, between 12 am - 5 am, for up to 150 minutes
Expected duration: Up to 150 minutes
Timeframe: 12 a.m. - 5 a.m.
Target date: Wednesday, February 4
Services impacted: Local, long-distance, and cellular calling.
Planned network maintenance - Prophet River, Blueberry, Wonowon, and Upper Halfway, BC - Cloned
Week of Feb 2, between 2am-8am, for up to 2 hours.
Expected duration: Up to 2 hours
Timeframe: 2 a.m. - 8 a.m.
Target date: Wednesday, Feb 4
Services impacted: DSL internet and home phone. This will impact the ability to call 911 from landline.
Planned network maintenance - Takhini neighbourhood, Whitehorse, YT.
Week of Feb 2, between 12 am - 6 am, for up to 45 minutes
Expected duration: Up to 45 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Tuesday, Feb 3
Services impacted: Cable internet, TV, and home phone. For customers with cable home phone, this may impact your ability to dial 911.
Emergency network maintenance - Igloolik, NU
Week of Jan 26, between 11:45 pm - 12:15 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 11:45 pm - 12:15 am
Target date: Thursday, Jan 29 & Friday, Jan 30
Services impacted: Local and long-distance calling. This may impact the ability to call emergency services.
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Tuesday, Jan 27
Services impacted: Local and long-distance calling. This may impact your ability to call emergency services.
Planned network maintenance - Whitehorse, YT.
Week of Jan 26, between 12 am - 6 am, for up to 45 minutes
Expected duration: Up to 45 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Tuesday, January 27 to Thursday, January 29
Services impacted: Cable internet, TV, and home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Cambridge Bay & Kugluktuk, NU
Week of Jan 26, between 12 am and 3 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Friday, Jan 30
Services impacted: Local and long-distance calling. This may impact your ability to call emergency services.
