Service outages

Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.

You can also follow facebook.com/nwtelsupport for real time outage notifications and support. 

If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.

Type in your city, territory, or province and use the autocomplete function.

Service disruption - Whitehorse

Issue affecting internet and TV services for some customers is currently being investigated.

Investigating

We are aware of an issue affecting internet and TV services for some customers in Whitehorse. Technicians are currently investigating the issue. Thank you for your patience.