Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Inuvik, Aklavik, Fort McPherson, Tuktoyaktuk, and Tsiigehtchic, NWT
Week of Sept 29, between 1 am - 2 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 1 a.m. - 2 a.m.
Target date: Wednesday, October 1
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Northwestel Webmail
Week of Sept 29, for up to 10 minutes between 8:30 pm and 9:30 pm YST
Expected duration: Up to 10 minutes
Timeframe: 8:30 pm - 9:30 pm YST
Target date: Monday, September 29
Services impacted: Webmail
Service disruption - Whitehorse, YT
We're aware of an issue impacting internet and Northwestel TV Plus for some customers in Whitehorse. Technicians are working to restore services.
We're aware of an issue impacting internet and Northwestel TV Plus for some customers in Whitehorse. Technicians are working to restore services. Thank you for your patience.
Planned network maintenance - Yellowknife, NWT (Specific Locations)
Week of Sept 22, between 8am to 12pm, for up to 90 minutes
Expected duration: Intermittent service disruption throughout the day
Target date: Wednesday, September 24
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Location:
5004 54th St from 8:30 a.m. to 11:00 a.m.
99 Taltheilei Dr from 11:00 a.m. to 12:30 p.m.
Planned network maintenance - Cambridge Bay, NU
Week of Sept 22, between 10 pm and 1 am, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 10 p.m. - 1 a.m.
Target date: September 23 - 24
Services impacted: Local and long-distance calling
Planned network maintenance - Whitehorse, YT
Week of Sept 22, between 5 am - 7 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 5 a.m. - 7 a.m.
Target date: Tuesday, September 23
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Yellowknife, NWT
Week of Sept 22, between 6 am - 8 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 6 a.m. - 8 a.m.
Target date: Thursday, September 18
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Yellowknife, NWT (5018 49th St)
Week of Sept 22, 5018 49th Street (Northern Heights) will experience intermittent disruptions
Expected duration: Intermittent service disruption throughout the day
Target date: Tuesday, September 23
Services impacted: Cable internet, TV, and cable home phone services. For customers with cable home phone, this may impact your ability to dial 911.
Location:
5018 49th Street (Northern Heights) from 8 a.m. to 4:00 p.m.
