Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Friday, October 17
Services impacted: Home phone
Planned network maintenance - Yellowknife, NWT
Week of Oct 13, between 12 am - 2 am, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Thursday, October 16
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Fort Simpson & Inuvik, NWT
Week of Oct 13, between 12 am - 2 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Wednesday, October 15
Services impacted: Local and long distance calling from landlines. Cellular service will not be impacted.
Planned network maintenance - Pond Inlet, Arviat, Clyde River, Coral Harbour, Grise Fiord, Kugaaruk, Kinngait, Naujaat, Pangnirtung, Resolute Bay, and Sanikiluaq, NU
Week of Oct 13, between 2 am - 4 am EDT, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 2 a.m. - 4 a.m. EDT
Target date: Wednesday, October 15
Services impacted: Local and long distance calling from landlines. Cellular service will not be impacted.
Planned network maintenance - Jade City & Good Hope Lake, BC
Week of Oct 13, between 12 am - 3 am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 12 a.m. - 3 a.m.
Target date: Wednesday, October 15
Services impacted: Internet and home phone
Planned network maintenance - Whitehorse, YT
Week of Oct 13, between 12 am - 2 am, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 12 a.m. - 2 a.m.
Target date: Tuesday, October 14
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Inuvik, NWT (Downtown area)
Oct 11-14, to view outage times, locations, and durations, please select 'see more details'
To support construction at 99 Mackenzie Road, we will be relocating our distribution fibre to a new location. Work will be done over the weekend and, in some cases, during early hours of the morning to minimize disruptions. We are also working closely with local governments and emergency services to support the community.
| Date | Timeframe & Duration | Location | Services impacted |
| October 11 | 8 a.m. – 5 p.m. for up to 8 hours |
Veterans Way, Tununuk Pl, Distributor St, and Mackenzie Rd |
DSL internet and home phone service |
| October 12 | 8 a.m. – 5 p.m. for up to 8 hours |
Mackenzie Rd: 107,115,121,123,125, 133 Tununuk Pl: 40 |
DSL internet and home phone service |
| October 13 | 12 a.m. – 6 a.m. for up to 6 hours |
Distributor St: 17,27,39,48,50,54 Franklin Rd: 66,67,71,75 Veterans Way: 43, 60 |
DSL internet and home phone service |
| October 14 | 12 a.m. – 6 a.m. for up to 6 hours |
Franklin Rd: 75 Veterans Way: 31 Tununuk Pl: 44,40 Mackenzie Way: 125 |
Fibre internet, fibre home phone, and Northwestel TV Plus |
During the periods of disruption for home phone services, your ability to dial 911 may also be impacted.
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.
