Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Yellowknife, NWT
Week of Sept 8, between 3am - 5am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 3 a.m. - 5 a.m.
Target date: Tuesday, September 9
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911
Expected duration: Up to 20 minutes
Timeframe: 2 a.m. - 4 a.m. & 5 a.m. - 7 a.m.
Target date: Tuesday, September 9
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911
Planned network maintenance - Lower Post, BC
Week of Sept 8, between 12 am and 1 am, for up to 15 minutes
Expected duration: 15 minutes
Timeframe: 12 am - 1 am
Target date: Tuesday, September 9
Services impacted: Local and long-distance calling
Planned network maintenance - Dawson City, YT
Week of Sept 8, between 12 am and 1 am, for up to 15 minutes
Expected duration: Up to 15 minutes
Timeframe: 12 am - 1 am
Target date: Tuesday, September 9
Services impacted: Internet, TV and home phone services. For home phone customers, this may impact your ability to dial 911
Planned network maintenance - Whitehorse, YT
Week of Sept 8, between 12 am - 1 am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 12 a.m. - 1 a.m.
Target date: Monday, September 8
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Service disruption - Yellowknife, NWT
Impacting landlines for some customers, we are working to restore service
We're aware of a service disruption impacting landlines for some customers in Yellowknife, NWT. Technicians are working to restore services. Thank you for your patience.
