Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Yellowknife, NWT
Week of Nov 3, between 12 am - 4 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 4 a.m.
Target date: Thursday, November 6
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Whistle Bend and Porter Creek neighbourhoods in Whitehorse, YT
Week of Nov 3, between 3 am - 7 am, for up to 20 minutes
Expected duration: Up to 20 minutes
Timeframe: 3 a.m. - 7 a.m.
Target date: Thursday, November 6
Services impacted: Cable internet, TV, and cable home phone. For customers with cable home phone, this may impact your ability to dial 911.
Planned network maintenance - Fort Nelson, BC
Week of Nov 3, between 2am - 6am, for up to 10 minutes
Expected duration: Up to 10 minutes
Timeframe: 2 a.m. - 6 a.m.
Target date: Wednesday, Nov 5
Services impacted: Internet, TV, and cable home phone. For customers with cable home phone this may impact the ability to call 911.
Service outage - Ulukhaktok, NWT
We are aware of an issue impacting phone and internet services in Ulukhaktok.
We are aware of an issue impacting internet and phone services in Ulukhaktok, NWT. Technicians are investigating and working to resolve the issue as quickly as possible. Thank you for your patience.
Planned network maintenance - Northwestel Webmail
Week of Nov 3, between 8:30 pm - 10:30 pm YST, for up to 5 minutes
Expected duration: Up to 5 minutes
Timeframe: 8:30 pm - 10:30 pm YST
Target date: Monday, November 3
Services impacted: Webmail
Canada Post service disruptions - there may be delays in receiving your Northwestel bill
Due to service disruptions at Canada Post, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing
Due to service disruptions at Canada Post, there may be delays in receiving your bill on time. To ensure you continue to receive your Northwestel bill, we would like to encourage customers to manage your account by visiting nwtel.ca/ebill and make the switch to e-billing. If you have any questions or require assistance, please contact us at 1-888-423-2333.
