Northwestel's update on COVID-19
COVID-19: Information on what we are doing to keep our customers and employees safe.
We're experiencing higher than normal call volumes
Northwestel’s Customer Care Centre is experiencing a higher-than-usual volume of calls during the COVID-19 situation. This means you may experience a longer wait time when calling in.
We offer several alternative self-serve support options on our website to assist you.
- Visit nwtel.ca/my-account/manage-my-account to view your bill statements, pay your bill online, review and make changes to your account information, or sign up for e-billing.
- Additional self-serve support options are available at support.nwtel.ca.
- You can submit new service orders or make changes to existing orders online using the Bundle Builder.
Internet Usage Relief