Checking your internet usage

Use our Usage report tool to look up and monitor your internet usage. You can see how much data you’ve used over the current month, get a detailed view of your usage over the last 12 months, and set up email notifications to let you know when you’re close to your monthly usage limit.

Note If you have Northwestel Wi-Fi with Plume HomePass, you can also use the Plume HomePass app on your Apple iOS or Android device to see internet usage for your devices that are connected over Wi-Fi. Although this can be a useful per-device estimate, it’s important to know that Northwestel’s Usage report tool is the most accurate source for determining your overall usage. 

  • Internet usage is tracked by the calendar month, starting on the first day and ending on the last day of each month. It’s not based on your billing cycle.
  • We track only the amount of data you’re using and not the activities you’re performing to consume the data.
  1. In a web browser, go to the Usage report tool.

    Note You can also get to the tool by browsing to nwtel.ca, and then in the top-right corner, click Usage report.
     

  2. Click the Cable tab or the DSL/Fibre tab, depending on what type of internet service you have.

    If you don’t know, look at your modem. If your modem is plugged into a phone jack, you have DSL. If your modem is connected to the wall by a round coaxial cable, you have Cable Internet. If you have an Optical Network Terminal (ONT) device, you have Fibre Internet.

    You can also look at the Monthly Charges section of your bill, which indicates the internet service and plan you have.
     

  3. Do one of the following:
    • If you have Cable Internet, enter the 12-digit MAC address of your modem. You can find this on the sticker at the back of the modem.Back of Hitron Wireless Modem

       

    • If you have DSL or Fibre Internet, enter your 5-7 digit account number, and then enter your 4-digit PIN.

      Note You can find your account number in the Invoice Information section near the top of your bill. Your PIN was emailed to you after your service was installed. If you don’t have your PIN, call us at 1 888 423-2333.
       

  4. Click Log in.

    From here you can see your total internet data usage for the month in gigabytes (GB), your monthly data limit, and any overage charges that apply.Northwestel Internet Usage Report Summary

You can also get a detailed view of your usage over past 12 months by viewing the "Get a detailed view of your usage" and set up email notifications in the "Set up email notifications" sections below.

To see your usage over the last 12 months, click Check your internet data usage.

You’ll see your monthly usage. Select a month to see a breakdown of your daily usage for that month. If you want more detail, select a day to see a breakdown of your usage by time of day.

 

Internet Usage Monthly Details

To set up email notifications, click Manage your notifications, select Add email internet usage notifications, and then click Submit.

You’ll be notified when you reach 50 percent, 75 percent, 90 percent, 95 percent, and 100 percent of your monthly data allowance. Notifications are sent within two hours of reaching usage thresholds.

If your usage exceeds 100 percent, you’ll continue to get email notifications at 110 percent, 120 percent, 130 percent, 140 percent, 150 percent, and 200 percent.

Don’t rely on email notifications as your only method to manage your internet usage. To manage and reduce your usage to help prevent overage charges, see Managing your internet usage.

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