Hi Dawson City!
Dawson City TV is closing on May 31, 2026 but your entertainment doesn’t have to stop. Northwestel TV Plus brings you many of the channels you love and new favourites, with a modern experience and exciting new features. And we’re here to make the switch as easy as possible.
Can I get TV Plus?
To subscribe to Northwestel TV Plus you just need a Northwestel Fibre Internet plan with 20 Mbps speeds or faster and have a TV with HDMI input.
Not sure if you have fibre? Call us at 1 (888) 423-2333 and we’ll check for you in minutes.
What is Northwestel TV Plus?
Northwestel TV Plus is a modern TV service that works over your home internet connection - no coax cable required. You can watch on your TV through a set-top box, or on your phone, tablet, laptop, and more.
How the Dawson City Cable TV channel lineups compare to TV Plus
Dawson City Cable TV - Digital Basics
Of the 68 channels listed in the DCCTV Digital Basic channel lineup, Northwestel carries 61 of the same channels along with access to many new ones!
A small number of locally-produced Dawson City channels and radio feeds that are unique to the DCCTV system will not be available as exclusive channels on TV Plus, but we are working with the city to move some of the content to our Northwestel Community TV channel. We recognize how important local content is to the Dawson City community and will do what we can to keep it available.
Depending on which TV Plus base package you select, you can receive up to 98% of the same channels without adding any theme packs or pick-and-pay channels. In addition, you will receive over 150 new channels to tune in to!
At a quick glance, if you move from:
- DCCTV Digital Basic to TV Plus Essentials: you will see 56/61 channels in the base package, plus 154 new channels. The rate for TV Plus Essentials is $64.00/ month.
- DCCTV Digital Basic to TV Plus Favourites: you will see 57/61 channels in the base package, plus 168 new channels. The rate for TV Plus Favourites is $86.00/ month.
- DCCTV Digital Basic to TV Plus Ultra: you will see 60/61 channels in the base package, plus 205 new channels. The rate for TV Plus Ultra is $117.00/ month.
If you currently subscribe to one or more DCCTV theme packs, Northwestel has the same channels available in either one of our base packs, as our own theme pack, or as a pick-and-pay option. The combinations for the perfect channel lineup are endless!
Dawson City Cable TV - Analog
Of the 46 channels listed in the DCCTV Analog channel lineup, Northwestel carries 38 of the same channels along with many new ones!
A small number of locally-produced Dawson City channels and radio feeds that are unique to the DCCTV system will not be available as exclusive channels on TV Plus, but we are working with the city to move some of the content to our Northwestel Community TV channel. We recognize how important local content is to the Dawson City community and will do what we can to keep it available.
Depending on which TV Plus base package you select, you can receive up to 100% of the same channels without adding any theme packs or pick-and-pay channels. In addition, you will receive over 175 new channels to tune in to and have the use of an interactive program guide.
At a quick glance, if you move from:
- DCCTV Analog to TV Plus Essentials: you will see 32/38 channels in the base package, plus 178 new channels. The rate for TV Plus Essentials is $64.00/ month.
- DCCTV Analog to TV Plus Favourites: you will see 33/38 channels in the base package, plus 192 new channels. The rate for TV Plus Essentials is $86.00/ month.
- DCCTV Analog to TV Plus Ultra: you will see 33/38 channels in the base package, plus 227 new channels. The rate for TV Plus Essentials is $117.00/ month.
Look and feel
TV Plus keeps the channels you love but with a moderm, refreshed experience. You will have access to an interactive channel guide, OnDemand content, and recording abilities, plus new features like:
- Lookback: Restart most programs that have aired in the last 24 hours without recording them.
- Filters: Filter your interactice guide to only see certain genres of channels, your favourite channels, or channels you subscribe to.
- TV Plus App: Watch live, recorded or OnDemand conent on your phone, Amazon Fire Stick, Apple TV, and more.
- Download To Go: Save OnDemand content to watch offline on nmobile devices
- Parental Controls: Keep mature content or specific channels locked down for peach of mind
Common questions
To get Northwestel TV Plus, you must:
- Be within the Northwestel Fibre-to-the-Home (FTTH) Internet footprint and subscribe to a FTTH internet package of 20mbps or greater.
- If you would like more than one set top box in your home, need a higher internet package to be able to support your existing devices and multiple set top boxes streaming at the same time. We want to ensure you have the best experience possible while using TV Plus!
- If you would like more than one set top box in your home, need a higher internet package to be able to support your existing devices and multiple set top boxes streaming at the same time. We want to ensure you have the best experience possible while using TV Plus!
- Have a TV with an HDMI input
- Note: If you are new Northwestel customer, you may be subject to our standard credit check and security deposit policy.
- Note: Northwestel TV Plus is not available to Northwestel DSL internet customers.
- If you are a current Northwestel Fibre-to-the-Home internet customer, you are eligible for self-installation. Installation is as easy as plugging the set-top box in, connecting to your Wi-Fi, and logging on, but we have full step-by-step instructions on our website to follow along with (https://www.nwtel.ca/support/tv/northwestel-tv-plus/how-set-your-northwestel-tv-plus-box). If you would still like a hand though, we will schedule a free installation to assist.
- If you are a new to Northwestel FTTH internet as well as TV Plus, a technician will come and install your fibre internet modem and TV Plus set-top box at the same time.
Yes!
Northwestel will povide a one-time offer of:
- Free techncican installation of TV Plus (if requested) for current Northwestel Fibre-to-the-Home (FTTH) internet customers. Self-installation is also an option for existing Northwestel FTTH internet customers.
- Free technician installation of TV Plus and FTTH for current Northwestel DSL internet customers.
- Free TV Plus installation for customer that are brand new to Northwestel. FTTH internet installation charges will still apply due to our federally regulated tariffs.
- Get a 2nd TV Plus set-top box on us for 12 months!*
- Upgrade to 100 Cloud Digital Video Recording (cDVR) hours on us for 12 months!*
*Offer valid until December 31, 2026. Subject to change without notice. Terms of Service can be found at nwtel.ca/Legal or by contacting Northwestel. Available to new TV Plus customers. Promotion consists of a monthly promotional credit off the current TV price, for eligible TV Plus features. Credits apply to the first billing period and for each billing period after that, for the duration of the promotion. Pricing for TV features is based on continuous subscription to: 2nd TV Plus Box at $4.95/mo current price, less $4.95/mo credit for 12 months and/or to Cloud DVR 100 hours at $4.95/mo current price, less $4.95/mo credit for 12 months. In FTTH communities, Northwestel TV Plus requires a subscription to an eligible Northwestel Internet plan, starting at $79.95/mo. All prices subject to change without notice. Taxes, additional programming, and equipment rental(s) are extra. Services and selection may vary depending on your location. Any change made to services may affect the price and/or result in the loss of credits or promotions, as the case may be, as eligibility conditions may vary.
- No! Northwestel can differentiate the data used for TV Plus. No matter how you watch TV Plus at home (either through the set-top box, mobile device, Apple TV, or more), while you are connected to your home internet, there will not be any usage charges.
TV Plus will consume some of the bandwidth (speed) from your home internet plan, so if you have lots of devices connected you may see service buffering with and should consider a higher speed package.
You can access third-party apps (such as Disney+, Amazon Prime, CBC Gem and Netflix) through the TV Plus set top box, and those will count toward your internet usage.
If you watch TV Plus using mobile data, it will count toward your mobile usage plan.
- No. Although all channels can be viewed from any device while connected to your home internet, some channel providers do not allow out-of-home viewing.
- Out-of-home viewing will be accessible anywhere within Canada.
If you have recently tuned in with Northwestel TV Plus, welcome! Below are a few tips, tricks, and hot answers to simple questions to help you navigate the platform.
- Channels takes a long time to load when I enter a channel number on my remote
- As the channels go into the thousands, the platform is waiting for the 4th digit before navigating to the channel. If you’re trying to tune into channel ‘504’ on the remote, try typing ‘0504’ for a quicker response!
- As the channels go into the thousands, the platform is waiting for the 4th digit before navigating to the channel. If you’re trying to tune into channel ‘504’ on the remote, try typing ‘0504’ for a quicker response!
- How do I quickly go to the last channel I was watching?
- Press and hold the ‘OK’ button on your remote to access the last few channels you watched and your favourite channels list!
*Image is what shows on screen when you press and hold the ‘OK’ button on the remote
- Press and hold the ‘OK’ button on your remote to access the last few channels you watched and your favourite channels list!
- How do I set up and see my favourite channels?
- Next time you watch a program on that channel, click the heart on the program details to add to your favourite channel list.
If you only want to see your favourite channels in your guide, while on the ‘Live TV’ tab, select ‘Filters’ and ‘Favourites Only’.
- Next time you watch a program on that channel, click the heart on the program details to add to your favourite channel list.
*Image is what shows on screen when you select a program to watch, and where you can find the Favourite Channel selector.
*Image is what is seen on screen after navigating from the ‘Live TV’ tab, to ‘Filters’ and toggling the ‘Favourites Only’ option.
- How do I remove channels I do not subscribe to from my channel guide?
- From the ‘Live TV’ tab, select ‘Filters’ and the ‘Subscribed only’ toggle.
- From the ‘Live TV’ tab, select ‘Filters’ and the ‘Subscribed only’ toggle.
- How do I watch shows that have aired in the past 24 hours, or restart programs?
- Simply scroll backward in time in your TV guide, select the program you want to watch, and press the ‘Restart’ button!
This feature is available for most programs. If the program does not have a ‘Restart’ button (or the image of a circular arrow in the corner of the guide), then it is not available due to programmer restrictions.
*Image is what is seen on screen when you go to restart a program that is not playing live (and the program can be restarted (i.e., feature is not restricted by the programmer).
- Simply scroll backward in time in your TV guide, select the program you want to watch, and press the ‘Restart’ button!
- I have been logged out, or accidentally logged out of my TV Plus account and I can’t remember my login credentials.
- Try pressing the ‘Home’ button on your remote (the button in the shape of a house) from the login page to trigger the auto authentication from the last account you were logged in with (without entering any credentials).
If that does not work, you will need to reset your WebCare credentials and login with new credentials. You can do this via https://webcare.nwtel.ca/Login.aspx or by calling us at 1 888 423 2333.
- Try pressing the ‘Home’ button on your remote (the button in the shape of a house) from the login page to trigger the auto authentication from the last account you were logged in with (without entering any credentials).
- What devices can I use to watch TV Plus?
- TV Plus is supported on:
- The TV Plus set-top box
- Android Mobile
- iOS (iPhone)
- Amazon Fire Stick
- Apple TV; and
- Chrome and Safari web browser
- TV Plus is supported on:
- What do the buttons on my remote do?
- Please see, https://www.nwtel.ca/support/tv/northwestel-tv-plus/how-set-your-northwestel-tv-plus-box and 'Get to know your remote'.
