Starting strong: How Northwestel’s Business Care Centre supports small businesses across the North

Oct 27, 2026

Launching a new business is an exciting milestone, but it also comes with a long list of decisions, registrations, suppliers, and setup tasks that demand your attention. Once the groundwork is in place, one priority becomes essential: making sure customers can reach you easily and reliably.

Whether you’re opening a storefront, offering professional services, or expanding a growing operation, your business depends on clear communication, stable connectivity, and responsive support. That’s where Northwestel’s Business Care Centre (BCC) comes in.

Emily Smith, Northern Mosaic Network’s Peer Support Coordinator — Jamal Begg & Seemab Seemab, Northwestel BCC representatives

The BCC is a dedicated team of business customer service representatives who specialize in helping Northern businesses get connected, stay connected, and resolve issues quickly. From the moment you begin your business journey, the BCC becomes your front door to Northwestel: a single, reliable point of contact for everything related to your services.

“We’re here to make the complicated feel simple for new business owners.”
— Gabby Fuentes Morrill, Sr Mgr, Business Contact Centre

What the BCC does for small businesses

Between 7:00 AM and 6:00 PM MT, the BCC team is available by phone at 1 888 423 2333 or by email at carecentre@nwtel.ca. Their role is straightforward: make business connectivity easy.

Here’s what the team handles every day:

Account creation: Verifying business details and setting up your profile
Service setup: Adding new services or modifying existing ones
Payments: Processing payments and helping with billing
Billing support: Answering questions, clarifying charges, and resolving disputes
Escalations: Supporting issues that need deeper investigation
Sales coordination: Connecting you with Sales for larger or more complex solutions
General guidance: Helping you find the right Northwestel contact when you’re not sure where to start

For many small businesses, telecom services can feel overwhelming. The BCC acts as your trusted guide, helping you understand what you need, why you need it, and how to get it set up quickly, without the stress of navigating multiple departments.

“Small businesses shouldn’t have to be telecom experts. That’s our job, and we take it seriously.” — Gabby Fuentes Morrill, Sr Mgr, Business Contact Centre

A team built for Northern business needs

Northern entrepreneurs face unique challenges: remote locations, seasonal operations, multi site setups, and the need for reliable connectivity in every circumstance. The BCC understands these realities because they work with Northern businesses every day.

Their approach is rooted in three principles:

Be helpful
Be human
Follow through

If the team doesn’t know the answer, they find it. If something is complicated, they make it simple. If a business needs extra support, they stay with it until the issue is resolved.

“We want every business to feel confident after talking to us, like they have a partner inside Northwestel.” — Gabby Fuentes Morrill, Sr Mgr, Business Contact Centre