%20Proof%202.jpg)
Smart Office credits available
Sign up for a 1, 3, or 5-year Smart Office contract and get:
- 1 year: get one month on us.
- 3 years: get two months on us.
- 5 years: get three months on us.
Easy self-administration portal (on applicable seats) and local support
Bonus: Some installation fees waived.*
*Licensing fee ($85/line) and order processing fee ($56.44) apply. Credits apply only for the term outlined above. Regular pricing resumes thereafter.
Offer ends Dec. 31, 2025 
Never miss an opportunity to connect
When customers call your business, they're looking for answers, support, or information before making a decision. If they can't reach the right person quickly, it can lead to missed opportunities, delayed decisions, and a frustrating customer experience.
Northwestel Smart Office is a cloud-based business phone and collaboration solution that helps your team stay connected from virtually anywhere. Whether you're in the office, working remotely, or on the road, Smart Office keeps calls, messaging, and collaboration tools within reach across your desk phone, computer, and mobile devices.
Voicemail-to-email
Turn missed calls into audio files that you can play from your email inbox or the voicemail portal, so you can respond faster.
Self-administration
Easily manage your profile, call routing, and settings without waiting for IT or opening a support ticket.
Multi-device integration
Use your business number across desk phones, laptops, and mobile devices — and switch between them mid‑call.
Why Smart Office?
Smart Office makes missed connections a thing of the past. Whether you’re at the office, on the road, or working from home, your business number follows you. Start a call on your mobile, move it to your laptop, or transfer it to a colleague at the office, all without dropping the conversation.
Benefits:
- Keep your business number with you wherever you work
- Answer and transfer calls across devices seamlessly
- Connect customers with the right person faster
- Support office, remote, and mobile employees from a single platform
- Reduce missed calls and improve responsiveness
More availability. Better conversations. Stronger customer relationships.
Stay connected across every device
Work doesn't always happen at a desk. Smart Office lets you make and receive business calls from your desk phone, laptop, desktop computer, or mobile device using the same business number.
Start a call from your mobile phone while travelling, continue it on your laptop when you reach your office, or transfer it to a colleague without interrupting the conversation.
Help Customers Reach the Right Person Faster
Every customer interaction matters. Smart Office includes intelligent call routing and management tools that help direct callers to the right employee, department, or team member quickly.
When calls reach the right person the first time, your business can:
- Deliver faster customer service
- Reduce unnecessary transfers
- Improve customer satisfaction
- Create more sales opportunities
- Enhance your professional image
Whether you're a small office or a growing organization, Smart Office helps ensure important calls don't fall through the cracks.
Work smarter from anywhere
Today's teams are mobile, hybrid, and distributed. Smart Office is designed to support how modern businesses operate.
Your employees can:
- Work from home without sacrificing accessibility
- Stay connected while travelling between locations
- Collaborate across multiple offices
- Remain reachable during outages or unexpected disruptions
- Communicate through calling and messaging in one platform
With cloud-based communications, your business can adapt quickly while maintaining a consistent experience for customers and employees.
Find the Right Smart Office Plan
Compare features and pick the plan that gives your team the flexibility and tools they need.
Looking for support?
Have a look at our quick start guides.
