Contact us

PLEASE NOTE: You may experience a longer than usual wait when calling Northwestel’s Customer Care Centre. We are experiencing a higher-than-usual volume of calls during the COVID-19 situation.

You can also visit nwtel.ca/my-account/manage-my-account to view your bill statements, pay your bill online, review and make changes to your account information, or sign up for e-billing.

Additional self-serve support options are available at support.nwtel.ca.

Get the support you need with our easy self-serve section

Monday to Friday 6:00 am –​ 7:00 pm PST

One of our customer service representatives
will be happy to help you.

Contact our Customer Care Centre

At Northwestel Retail Centers you will find friendly, knowledgeable staff to help you find the right products and packages for your Digital TV, Internet and Home Phone experience. We also have your mobility needs covered as your local Authorized Bell Dealer offering the latest plans, devices and accessories.

Telephone, TV and Internet Service Desk Troubles @ 1 888 423-2333

Monday to Friday                6:00 am – 7:00 pm PST
Weekends and holidays        7:00 am – 5:00 pm PST

Specific Inquiries