Expected planned network maintenance and service outages are displayed here in your local time zone. Please note, planned maintenance may be changed, postponed or cancelled. We will update each posting as early as possible to keep you informed.
You can also follow facebook.com/nwtelsupport for real time outage notifications and support.
If your service is down but there is no outage reported in your area, please contact our technical team for support at 1 (888) 423-2333.
Planned network maintenance - Deline, Enterprise, Fort Good Hope, Fort Resolution, Fort Simpson, Fort Smith, Hay River, Jean Marie River, Kakisa, and Wrigley, NWT.
Week of Sep 28, between 12 am - 4 am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 12 a.m. - 4 a.m.
Target date: Tuesday, September 29
Services impacted: Internet and Northwestel TV Plus
Planned network maintenance - Dease Lake, BC
Week of Sep 28, between 11:45 pm - 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 p.m. - 6 a.m.
Target date: Monday, September 28 - Tuesday, September 29
Services impacted: DSL internet
Planned network maintenance - Porter Creek neighbourhood, Whitehorse, YT
Week of Sep 28, between 6 am - 8 am, for up to 30 minutes
Expected duration: Up to 30 minutes
Timeframe: 6 a.m. - 8 a.m.
Target date: Monday, September 28
Services impacted: Internet, TV, and cable home phone service. For cable home phone customers, this may impact your ability to call emergency services from a landline.
Planned network maintenance - Ulukhaktok, Paulatuk, Gameti, and Sachs Harbour, NWT & Iqaluit, Cambridge Bay, Kugluktuk, and Baker Lake, NU
Week of Sep 21, between 2 am - 4am MDT, for up to 25 minutes
Expected duration: 25 minutes
Timeframe: 2 a.m. - 4 a.m. MDT
Target date: Friday, September 25
Services impacted: Long-distance and cellular calling. This may impact the ability to call emergency services.
Planned network maintenance - Hay River, Deline, Enterprise, Kakisa, Fort Smith, Fort Resolution, and Jean Marie River, NWT
Week of Sep 21, for up to 15 minutes between 11 pm and 5 am
Expected duration: Up to 15 minutes
Timeframe: 11 pm - 5 am
Target date: Thursday, September 24 - Friday, September 25
Services impacted: Internet, TV, and home phone service. For customers with home phone, this may impact your ability to call emergency services.
Planned network maintenance - Muncho Lake, BC
Week of Sep 21, between 11:45 pm - 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 p.m. - 6 a.m.
Target date: Thursday, September 24 - Friday, September 25
Services impacted: DSL internet
Planned network maintenance - Hay River, NWT
Week of Sept 21, for up to 15 minutes between 11:50 pm and 1:15 am
Expected duration: Up to 15 minutes
Timeframe: 11:50 pm - 1:15 am
Target date: Monday Sept 21 - Tuesday Sept 22
Services impacted: Internet, Northwestel TV Plus, home phone, and cellular services. This will impact your ability to call emergency services.
Planned network maintenance - Good Hope Lake, BC
Week of Sep 21, between 11:45 pm and 6 am, for up to 60 minutes
Expected duration: Up to 60 minutes
Timeframe: 11:45 pm - 6 am
Target date: Monday, September 21 to Tuesday, September 22
Services impacted: DSL internet
Planned network maintenance - Keno, YT
Week of Sept 21, for up to 20 minutes, between 12 am and 6 am
Expected duration: Up to 20 minutes
Timeframe: 12 a.m. - 6 a.m.
Target date: Tuesday, September 22 & Wednesday, September 23
Services impacted: Local, long-distance, and cellular calling. This will impact your ability to call emergency services.
We're aware of an issue impacting internet service in Behchokǫ̀, NWT. We are working as quickly as possible to investigate and resolve this issue. Thank you for your patience.
