Complaint Process
If you are unable to reach a satisfactory resolution of a dispute, the Canadian Radio-television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) is available to assist you.
Refer to the table below to understand whom to contact.
| City | Province | Cable Internet | Terrestrial DSL | Satellite DSL | Cable TV | Cable Home Phone | Home Phone | Long Distance |
|---|---|---|---|---|---|---|---|---|
| Aklavik | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Arctic Bay | NU | - | - | - | - | - | CRTC | CCTS |
| Arviat | NU | - | - | CCTS | - | - | CRTC | CCTS |
| Baker Lake | NU | - | - | - | - | - | CRTC | CCTS |
| Beaver Creek | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Behchoko | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Blueberry | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Buick | BC | - | - | - | - | - | CRTC | CCTS |
| Bob Quinn Lake | BC | - | - | - | - | - | CRTC | CCTS |
| Burwash Landing | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Cambridge Bay | NU | - | - | CCTS | - | - | CRTC | CCTS |
| Cape Dorset | NU | - | - | - | - | - | CRTC | CCTS |
| Carcross | YT | CRTC | CRTC | - | CCTS | - | CRTC | CCTS |
| Carmacks | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Champagne | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Chesterfield Inlet | NU | - | - | - | - | - | CRTC | CCTS |
| Clyde River | NU | - | - | - | - | - | CRTC | CCTS |
| Colville Lake | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Coral Harbour | NU | - | - | - | - | - | CRTC | CCTS |
| Dawson City | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Dease Lake | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Deline | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Destruction Bay | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Dettah | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Ekati | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Eagle Plains | YT | - | - | - | - | - | CRTC | CCTS |
| Elsa | YT | - | - | - | - | - | CRTC | CCTS |
| Enterprise | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Faro | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Fireside | BC | - | - | - | - | - | CRTC | CCTS |
| Fort Fitzgerald | AB | - | - | - | - | - | CRTC | CCTS |
| Fort Good Hope | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Fort Liard | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Fort McPherson | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Fort Nelson | BC | CRTC | CRTC | CCTS | CRTC | CRTC | CCTS | |
| Fort Providence | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Fort Resolution | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Fort Simpson | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Fort Smith | NT | CRTC | CRTC | - | CCTS | - | CRTC | CCTS |
| Fraser | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Gameti | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Gjoa Haven | NU | - | - | - | - | - | CRTC | CCTS |
| Good Hope Lake | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Grise Fiord | NU | - | - | - | - | - | CRTC | CCTS |
| Haines Junction | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Hall Beach | NU | - | - | - | - | - | CRTC | CCTS |
| Hay River | NT | - | CRTC | - | - | - | CRTC | CCTS |
| High Level | AB | CRTC | - | - | CCTS | - | - | - |
| Igloolik | NU | - | - | - | - | - | CRTC | CCTS |
| Inuvik | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Iqaluit | NU | - | - | CCTS | - | - | CRTC | CCTS |
| Iskut | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Jade City | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Jean Marie River | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Kakisa | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Keno | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Kimmirut | NU | - | - | - | - | - | CRTC | CCTS |
| Kugaaruk | NU | - | - | - | - | - | CRTC | CCTS |
| Kugluktuk | NU | - | - | - | - | - | CRTC | CCTS |
| Kwadacha/ Fort Ware | BC | - | - | CCTS | - | - | CRTC | CCTS |
| Liard River Hot Springs | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Lower Post | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Lutselk'e | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Marsh Lake | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Mayo | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Mendenhall | YT | - | - | - | - | - | CRTC | CCTS |
| Mould Creek | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Muncho Lake | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Nahanni Butte | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Naujaat | NU | - | - | - | - | - | CRTC | CCTS |
| Norman Wells | NT | CRTC | CRTC | - | CCTS | - | CRTC | CCTS |
| Old Crow | YT | - | - | CCTS | - | - | CRTC | CCTS |
| Pangnirtung | NU | - | - | - | - | - | CRTC | CCTS |
| Paulatuk | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Pelly Crossing | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Pink Mountain | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Pond Inlet | NU | - | - | - | - | - | CRTC | CCTS |
| Prophet River | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Qikiqtarjuaq | NU | - | - | - | - | - | CRTC | CCTS |
| Rankin Inlet | NU | - | - | CCTS | - | - | CRTC | CCTS |
| Resolute | NU | - | - | - | - | - | CRTC | CCTS |
| Ross River | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Sachs Harbour | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Sambaa K'e | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Sanikiluaq | NU | - | - | - | - | - | CRTC | CCTS |
| Stewart Crossing | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Swift River | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Tagish | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Taloyoak | NU | - | - | - | - | - | CRTC | CCTS |
| Telegraph Creek | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Teslin | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Toad River | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Tsiigehtchic | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Tuktoyaktuk | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Tulita | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Ulukhaktok | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Upper Halfway | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Watson Lake | YT | - | CRTC | - | - | - | CRTC | CCTS |
| Wekweeti | NT | - | - | CCTS | - | - | CRTC | CCTS |
| Whale Cove | NU | - | - | - | - | - | CRTC | CCTS |
| WhaTi | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Whitehorse | YT | CRTC | CRTC | - | CCTS | CRTC | CRTC | CCTS |
| Wonowon | BC | - | CRTC | - | - | - | CRTC | CCTS |
| Wrigley | NT | - | CRTC | - | - | - | CRTC | CCTS |
| Yellowknife | NT | CRTC | CRTC | - | CCTS | CRTC | CRTC | CCTS |
