We’re upgrading Granger to the latest fibre technology
Your neighbourhood is getting upgraded to fibre
Fibre-to-the-home delivers faster speeds, greater reliability, and a future‑proof connection for your household. As we replace our aging underground infrastructure with the best network technology, fibre will become the new standard for internet, TV, and home phone services.
To bring fibre to your home, we need your consent to complete the required work on your property.
Providing consent doesn’t mean you’re signing up for any services. It simply ensures your home is ready for fibre whenever you choose to use it.
This is a simple overview of how fibre infrastructure will flow from our Central Office (the brains of the operation) throughout a neighbourhood and to homes.
How we're upgrading your home
Our goal is to complete this work with as little disruption as possible. Construction will take place along roads, sidewalks, and residential properties as we install the new fibre network.
After you provide consent, here’s what will happen:
- A contractor will install a service duct to the side of your home. Before any work begins, the contractor or a Northwestel representative will walk you through what will happen and answer any questions about your property.
- Later, technicians will return to connect your home to the new fibre infrastructure. This step requires access inside your home to transition your existing services to fibre. We’ll contact you to schedule this when your address is ready.
We’ll keep you informed at every stage so you know exactly what to expect.
Get that fibre feeling
Go faster
With fiber internet, you can upgrade your speeds all the way up to 1 gigabit per second - that is the fastest home internet in the North! See how fast fibre can really go with our top speeds, available for $219.95/mo.
Upgrade your TV
Northwestel TV Plus has everything you love about watching live TV with a few new features and benefits. Enjoy live TV, recorded shows, or On Demand content whenever you want. Watch shows on your computer, tablet, or phone at home or on the go with the TV Plus App.
Construction updates
Construction update for April 2026: With the arrival of warmer temperatures, our crews are preparing to start construction when the snow melts. At this time, we are gathering consents from homeowners who did not consent in 2025. For those who consented last year, we will contact you soon via email with construction information and next steps.
December 2025: Fibre technology is availabe now! After a busy year of construction, we're excited to now upgrade your Northwestel services to full fibre-to-the-home technology - on us. We will send a technician to your home to complete the upgrade, just give us a call at 1 (888) 423-2333 to book a time.
November 2025 - Important update: Fibre infrastructure construction in the first area of Granger is now complete, we’ll be back next summer to restore properties to their original condition, or as close as reasonably possible.
If you had fibre conduit installed to your property this year, you’ll soon have access to new services! We’ll send your options directly to your inboxes or mailboxes, so keep an eye out. Our goal next year is to upgrade homes in the rest of Granger. We are excited to get you connected in 2026. You'll hear from us next spring.
October 28: Crews have completed conduit installations to the side of homes on Gillis Place and Thompson Road. We will return to put the fibre in the conduit on another visit in the near future. This week, our crews are working to ensure all properties are hazard free. We will return next summer to restore your property to its prior condition, as much as is reasonably possible.anger Mall.
October 21: Crews will be installing conduit in easements and to the side of homes along Gillis Place.
October 20: Crews have completed conduit installations in the easements and to the side of homes on Hayes Crescent and Hayes Place. Crews are completing conduit installations from the easements to the side of homes along Wilson Drive towards the Gr
October 7: Crews will be installing distribution conduit in the easements along Hayes Crescent and Hayes Place.
October 1: Crews have begun installing conduit from the easements to the side of homes along Williams Road and Williams Place. We will return to put the fibre in the conduit on another visit in the near future.
September 12: Crews will be installing distribution conduit in the easements along Williams Road and Williams Place. We encourage the community to use caution around any holes dug for fibre installation. These holes should all be marked and covered, and we will fill them in as soon as possible. Full restoration of the area (as close to reasonably possible) will occur in 2026.
August 29th: Crews will be installing conduit from the laneway behind Hayes Crescent starting on the south side and moving north down the laneway. Crews will continue to use the horizontal drill to install the conduit from the edge of the properties to the side of homes. We will return to put the fibre in the conduit on another visit in the near future.
August 8th: Holes in easements – Our crews are currently laying distribution fibre in the easements. We encourage the community to use caution around any holes dug for fibre installation. These holes should all be marked and covered, and we will fill them in as soon as possible. Full restoration of the area (as close to reasonably possible) will occur in 2026.
Laneway behind Hayes Crescent – We will be clearing brush and vegetation along the laneway behind Hayes Crescent (behind even-numbered houses 2 to 32) in preparation for laying distribution fibre.
August 4th: Crews will be setting up equipment near the First Pentecostal Church. We will be laying distribution fibre along Wilson Drive, starting at the church and heading southward.
June/July 2025: Crews are in the area for surveying; over the next few weeks you may notice stakes around the neighbourhood and spray paint on lawns.
Frequently Asked Questions
- Property lines define the legal boundaries of your land, based on official surveys and legal descriptions.
- Easements are designated areas within those boundaries that allow utility companies access to install or maintain infrastructure.
- These are part of the survey work to prepare for fibre installation. The markings show the easement boundaries where the new fibre lines will go.
- Visit www.nwtel.ca/granger for up-to-date information. We recommend bookmarking this page and referring to it at least once a week.
- We will also be contacting customers periodically throughout the project via e-mail and mail on any important next steps. Contact us to ensure your e-mail is on file!
- Homeowners can consent using an online form by visiting www.nwtel.ca/granger or contacting Northwestel at pco@nwtel.ca for a pdf version.
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When we arrive, a small box (see below) will be mounted on the side of the home to hold the conduit in place. Please clear any obstructions from the front and side yards of your property.
- Northwestel’s primary method of bringing fibre to your home is by using discrete horizontal drilling, which is the most minimally invasive method available on the market today.
- For more information on Northwestel's fibre-to-the-home property construction and restoration policy, click here
- Our crew will use a discreet horizontal drill to install the conduit (also called a service duct) from the edge of your property to the side of your home. A small box will then be mounted on the side of your home to hold the conduit and fibre in place. This is the most minimally invasive method available for fibre installation.
- During the process, you may notice vibrations or hear noise while drilling occurs beneath your property.
- Once the work is complete, our crew will ensure there are no unsafe holes or obstructions. Full remediation of your property will take place in 2026.
- Our goal is to complete the conduit install on each property in one visit, but more complex properties and fibre paths may require multiple visits. We will return to put the fibre in the conduit on another visit in the near future.
- Northwestel will cover the installation cost this summer, while delaying will mean a future installation fee.
- Access to the fastest internet in the North with symmetrical speeds up to 1 gigabit per second.
- A fibre-to-the-home connection can make your property more attractive to buyers.
- It will keep you connected as cable services are phased out.
- Northwestel TV Plus, phone, and internet services are all available over fibre technology.
- We will contact you via email with a date range of when to expect our crews. Unfortunately, due to the nature of the work, we cannot give an exact date and time.
Online consent form
Only the property owner can complete this form.
