Understanding your residential bill

lists your name, invoice date, account number, invoice number, and total amount due. The total amount due includes the balance forward amount (which is the amount still owing from previous bills), if any, and the current amount due.

shows your previous balance, payments you made, and balance forward, if applicable.

shows account-level charges, a summary of monthly charges per service, current amount due, any promotions or discounts that apply, and due date.

shows the total amount due. If you’re mailing a payment to us, fill this out and include it with your payment. If you’re paying in person at your bank, bring this with you to get it stamped with the date you paid. You’ll see the back of the payment stub on page 2 of your bill.

lists the monthly charge for each service you subscribe to.

lists applicable promotions or discounts.

lists charges and credits related to phone and long-distance charges for the billing period. If you have more than one phone number on your account, you’ll see a breakdown for each phone number, with the total amount indicated as Phone Total in the bottom row.

lists charges and credits related to internet usage for the billing period.

lists charges and credits applied for the billing period. If you are changing a service or getting a new service in the middle of the month, then your bill will include partial charges for your service. This information can be found in the dates in the middle column on page 3. You will only be charged for the days you have had that service.

shows the tax applied for the billing period.

lists the total amount for the billing period.