Getting started with Smart Office
Smart Office is Northwestel's unified communications solution for the modern business. Whether you're setting up your desktop client, configuring voicemail, or learning how to use your Poly Edge phone, these guides will help you get started. Below, you’ll find categorized quick start guides to help you make the most of your Smart Office.
Get up and running with MaxUC on your computer or mobile device. These guides walk you through installation, login, and key features.
MaX UC Desktop – Quick start guide
Learn how to use your desktop client for calling, messaging, meetings, and more.
MaX UC Mobile – Quick start guide
Set up and use Smart Office on your mobile device, including in-call features and chat.
Get started with your Poly Edge E Series
Poly Edge E Series – Quick Start Guide
A complete overview of your Poly phone’s interface, call features, and settings.
CommPortal – Quick Start Guide
Learn how to manage calls, contacts, and settings via the Smart Office web portal.
Voicemail – Quick Start Guide
Step-by-step instructions for changing your PIN, retrieving messages, and more.
Smart Office and SIP Trunking customers have access to VoIP 9-1-1, which means your Emergency Call and location information are not automatically sent to the nearest emergency response centre when 9-1-1 is dialled. Please inform anyone using Northwestel VoIP 9-1-1 on your team about these limitations.
VoIP 9-1-1 – Quick start guide
See Smart Office, VOIP 9-1-1 for more information on how emergency calls are handled when calling with Smart Office.
