Troubleshooting TV issues support
This article steps you through what to do if you see a “No Signal”, “No Source”, or “No Output” message on your TV screen or…
A “Not Authorized” message can indicate that you’re not subscribed to the channel you’re trying to view or connection issues…
If you get a picture but no sound on your TV, try the following to troubleshoot the issue.
This article describes what to do if the picture on your TV is breaking up and pixelated (where you see squares instead of a…
This article explains how to troubleshoot when the remote for your set-top box isn’t working as expected. For example, try...
If you’re having issues with your TV service, you may want to restart your set-top box. A restart is also called a “reboot…
If you recently subscribed to one or more channels but you don’t see those channels listed in the programming guide, try the…
You’ll see a “One Moment Please” message if your set-top box can’t receive a signal for one or more channels. Follow these...
Troubleshooting
This TV Plus App troubleshooting steps is for the following symptoms:
The App begins to load (shows the Northwestel TV Plus…
