We’re upgrading Fort Nelson to the latest fibre technology

Your neighbourhood is getting upgraded to fibre

Fibre-to-the-home delivers faster speeds, greater reliability, and a future‑proof connection for your household. As we replace our aging underground infrastructure with the best network technology, fibre will become the new standard for internet, TV, and home phone services.

To bring fibre to your home, we need your consent to complete the required work on your property.  

Providing consent doesn’t mean you’re signing up for any services. It simply ensures your home is ready for fibre whenever you choose to use it.

A full fibre line runs directly from our network to your home.

How we're upgrading your home

Our goal is to complete this work with as little disruption as possible. Construction will take place along roads, sidewalks, and residential properties as we install the new fibre network.

After you provide consent, here’s what will happen:

  • A contractor will install a service duct to the side of your home. Before any work begins, you may schedule a consultation appointment with a Northwestel representative, who can walk you through the work that will happen and answer any questions you may have.
     
  • Later, technicians will return to connect your home to the new fibre infrastructure. This step requires access inside your home to transition your existing services to fibre. We’ll contact you to schedule this when your address is ready.

We’ll keep you informed at every stage so you know exactly what to expect.

Fill out consent form 

Get that fibre feeling

Go faster

Upgrade to symmetrical gigabit internet speeds with the North’s fastest home internet. Stream, game, work, and connect without compromise.

See plans

Upgrade your TV

Northwestel TV Plus has everything you love about watching live TV with a few new features and benefits. Enjoy live TV, recorded shows, or On Demand content whenever you want. Watch shows on your computer, tablet, or phone at home or on the go with the TV Plus App.

See packages

Construction updates

July 2026: Constructions updates coming soon.

Frequently Asked Questions

What is the difference between property lines and easements?
  • Property lines define the legal boundaries of your land, based on official surveys and legal descriptions.
     
  • Easements are designated areas within those boundaries that allow utility companies access to install or maintain infrastructure.
Why are there stakes and spray paint on my lawn
  • These are part of the survey work to prepare for fibre installation. The markings show the easement boundaries where the new fibre lines will go.
How do I get up-to-date project information?
  • Visit www.nwtel.ca/fortnelson for up-to-date information. We recommend bookmarking this page and referring to it at least once a week.
     
  • We will also be contacting customers periodically throughout the project via e-mail and mail on any important next steps. Contact us to ensure your e-mail is on file!
How do I give consent?
What will happen to my property?
  • When we arrive, a small box (see below) will be mounted on the side of the home to hold the conduit in place. Please clear any obstructions from the front and side yards of your property.

  • Northwestel’s primary method of bringing fibre to your home is by using discrete horizontal drilling, which is the most minimally invasive method available on the market today.
  • For more information on Northwestel's fibre-to-the-home property construction and restoration policy, click here
  • Our crew will use a discreet horizontal drill to install the conduit (also called a service duct) from the edge of your property to the side of your home. A small box will then be mounted on the side of your home to hold the conduit and fibre in place. This is the most minimally invasive method available for fibre installation.
  • During the process, you may notice vibrations or hear noise while drilling occurs beneath your property.
  • Once the work is complete, our crew will ensure there are no unsafe holes or obstructions.
  • Our goal is to complete the conduit install on each property in one visit, but more complex properties and fibre paths may require multiple visits. We will return to put the fibre in the conduit on another visit in the near future. 
Why upgrade now?
  • Northwestel will cover the installation cost this summer, while delaying will mean a future installation fee.
     
  • A fibre-to-the-home connection can make your property more attractive to buyers.
     
  • It will keep you connected as cable services are phased out.
What services will be available?
  • Northwestel TV Plus, phone, and internet services are all available over fibre technology.
Can I get the exact appointment date and time?
  • We will contact you via email with a date range of when to expect our crews. Unfortunately, due to the nature of the work, we cannot give an exact date and time.
How do I care for new sod once it has been installed?

Once sod has been installed on your property, ongoing care becomes the responsibility of the homeowner. Proper maintenance is essential to ensure healthy root establishment and long-term success.

Here are some helpful sod care tips:

Watering:

  • Water immediately after installation to keep sod moist. The goal is to keep the soil underneath consistently moist (not soaked). 
  • For the first 1-2 weeks, approximately 2-3 cm of water per day. 
  • Split into two or three light watering sessions (morning, midday (if hot), and early evening). 
  • Weeks 3-4, reduce to about 2-3cm every 2–3 days.
  • After establishment, transition to deeper, less frequent watering.

Mowing:

  • Wait until the sod is firmly rooted (usually 2–3 weeks) before mowing.
  • Do not cut more than one-third of the grass height at a time.

Foot traffic:

  • Avoid heavy foot traffic on new sod for at least 2–3 weeks to prevent shifting and root damage.

Fertilization:

  • Wait approximately 3-4 weeks after installation before applying fertilizer.
  • Apply once the sod has rooted firmly. A starter fertilizer (higher phosphorus, e.g. 10-20-10) helps root growth. 
  • Apply at the recommended label rate.

Monitoring:

  • Watch for dry spots, lifting edges, or signs of stress, and adjust watering accordingly.

Your cooperation in maintaining new sod is essential to ensuring the landscaping investment thrives for years to come.

Licence Agreement
Sign above

By signing above, you confirm that (i) you have read and agree to the terms set out below; (ii) you have reached the legal age of majority; and (iii) you are authorized to grant these rights.

NOTE: Only the legal property owner is permitted to grant approval for this work.

Description of Work

Installation of buried fibre - 12-18" under the ground level surface spanning from the Network Access Point (Northwestel Network) to the premise at the above address. This work is required to connect the customers at the above premise to Broadband Fibre Internet services.

You and Northwestel agree as follows:

1. You allow Northwestel and its authorized contractors to enter onto your property to do the work (the “Work”) described above, which may also include the construction, maintenance, repair, operation, servicing, upgrading, and relocating of telecommunication equipment (one or more poles, cables, wires, anchors or other devices necessary to offer telecommunications services in the vicinity of your property) (the “Equipment”).

2. Northwestel is responsible for all costs and expenses associated with the Work, the Equipment, and this licence.

3. After any of Northwestel’s activities on your property, Northwestel is responsible to return your property to its original condition (or as close to reasonably possible to its original condition) but not for any indirect or consequential damages.

4. You agree not to interfere with or tamper with the Equipment.

5. This licence is confidential and neither you nor Northwestel will disclose the terms of this licence without the other’s prior permission.

We thank you for your cooperation. Should you have any questions or concerns, please contact us at customerservice@nwtel.ca.