Explore the Smart Wi-Fi App - A Guide to Navigation & Features

Smart Wi-Fi is a customized app developed by Hitron Technologies for Northwestel, designed to let users manage their Wi-Fi network and connected devices effortlessly from their phone. Features include:

Dashboard

Get a quick overview of your network, including connected devices, Wi-Fi topology, speed test results, and an easy way to share network information with guests.

Network Topology

A dynamic visual representation of your home network, showing how all devices and Smart Wi-Fi extenders are interconnected. Instantly identify weak links or optimize pod placement.

Speed Testing

Run real-time LAN and WAN speed tests to pinpoint performance issues and ensure your network is running at full capacity.

Parental Controls

Create user profiles, assign devices, and set custom schedules for internet access—ideal for managing screen time and keeping kids safe online.

Multi-location Management

Effortlessly manage multiple networks—all from a single account.

My Devices

View and control every connected device. Pause internet access, block unwanted devices, and monitor usage with ease.

My Wi-Fi

Customize Wi-Fi settings, update your password, and share secure guest access in just a few taps.

Notifications

Stay informed with alerts about weak passwords, poor encryption, or sluggish device performance—so you can take action before issues arise. 

Learn how to update your Wi-Fi network name and password with the Smart Wi-Fi app.

Steps:

1. Open the Smart Wi-Fi app.
2. Tap My Wi-Fi.
3. If you have multiple networks, select the one you want to update.
4. Tap the pencil icon to edit.
5. Enter your new Wi-Fi name (SSID) and password.
6. Tap Save to apply the changes.

Tips/Notes:

Once updated, all previously connected devices will disconnect and must reconnect using the new password.Shape

Monitor who's online and which devices are connected to your Wi-Fi network.

Steps:

1. Open the Smart Wi-Fi app.
2. From the home screen, tap My Devices.
3. Review the list of current and previously connected devices.
4. Tap any device to view detailed information, including connection type, link speed, wi-fi signal strength, traffic consumption and others. 
    

Tips/Notes:

Use this feature to spot devices consuming excessive data or to help troubleshoot connectivity issues.
 

To manage devices by individual users, you can assign each device to a specific person. This makes it easy to apply parental controls or set schedules across all their devices at once.

Steps:

1. Open the Smart Wi-Fi app and navigate to My Devices.
2. Tap the device you’d like to assign.
3. Select Assign to User.
4. Choose an existing user or create a new one.
    

Tips/Notes:

Grouping devices under a single user profile makes it easier to manage settings like parental controls or schedules across all a child’s devices.
 

Control when and how devices in your home connect to the internet—ideal for setting screen time limits and ensuring safe browsing.

Steps:

1. Under My Devices, review the list of current and previously connected devices.
2. Assign devices to individual users or profiles
3. Set daily or weekly internet access schedules
4. Instantly pause internet access for any device
5. Block or allow specific websites and content types

Tips/Notes:

You can adjust parental control settings anytime to fit your family's needs.
 

Profiles allow you to group multiple devices under a single user for easier control and customization. For example, you can assign your child’s phone, tablet, and laptop to one profile—making it simple to manage screen time and content settings across all their devices.

Steps:

1. In the Smart Wi-Fi app, go to Parental Controls.
2. Tap ‘+’ icon to Add User.
3. Enter a name for the profile (e.g., “John” or “Family Room”).
4. Select one or more devices to associate with the profile.
5. Apply parental controls or set schedules for the entire group

Tips/Notes:

Profiles help you save time by allowing you to manage multiple devices with a single set of rules.

Set regular offline hours—like no Wi-Fi during school nights or bedtime—using the Scheduled Internet Freeze feature. It’s a simple way to encourage healthy screen habits and ensure quiet time when it matters most.

Steps (How to use it for a profile):

1. Open the Smart Wi-Fi app and go to Parental control.
2. Select the user or profile you want to manage.
3. Tap the pencil icon to create Schedule.
4. Choose the days and times when internet access should be unavailable.
5. Tap Save to confirm your schedule.
6. Return to the profile overview
7. Use the toggle switch to enable the scheduled pause

Tips/Notes:

You can create unique schedules for each user or profile to match their routines and needs.
 

Need to get everyone's attention fast? Instantly pause Wi-Fi on any device or profile.

Steps:

1. Open the Smart Wi-Fi app on your device.
2. Navigate to My Devices or Parental Control.
3. Find the device or profile you want to manage and tap the Pause button.
4. Choose a pause duration: Unlimited (until you manually resume) or set a specific period.

Tips/Notes:

Once paused, the selected device or profile will immediately lose internet access. To restore access, simply tap Resume at any time.
 

Make sure your internet is working as it should—run a quick speed check and stay in control.

Steps (How to use it):

1. Launch the Smart Wi-Fi app on your device.
2. From the dashboard, tap Speed Test.
3. Tap Run Test to begin.
4. Wait a few moments while the app measures your download speed, upload speed, and ping.

Tips/Notes:

• For the most accurate reading, stand close to your modem or router.
• Download speed impacts streaming, browsing, and downloads. Upload speed affects video calls, cloud backups, and file sharing.