Smart voice solutions to keep northern businesses connected

The future of work is about connection

As technology evolves, so does the way we work. For businesses to succeed, adaptability is no longer optional; it’s essential. Remote and hybrid work are now part of daily life, but the real challenge isn’t where we work; it’s how effectively we stay connected. The health of any workplace depends on smarter, more flexible systems, and in the North, business Voice over Internet Protocol (VoIP) solutions are helping lead that shift.

Traditional systems and new needs

Traditional phone systems like landlines and PBX phone systems have long supported northern businesses, and for some organizations, they remain the right fit. But as workplaces evolve, many decision-makers are exploring new options that provide features legacy setups don’t easily deliver. Internet-based offerings like VoIP give businesses more flexibility: seamless communication in and out of the office, self-serve administration, and the ability to scale quickly as needs change.

VoIP in the North

VoIP uses existing broadband internet to carry calls as digital data. This makes communication more adaptable and cost-effective. Beyond reducing costs, VoIP simplifies workflows and supports flexibility for hybrid and remote teams. Studies show flexible work arrangements can boost productivity, making cloud phone systems a practical, long-term solution for northern businesses.

 

Northern context

For northern businesses, distance and geography have always shaped the way we operate. While many people live in remote communities, the real challenge today is attracting and retaining skilled local employees while balancing the need to collaborate with colleagues and partners across Canada. That’s why cloud-based phone systems are becoming an essential tool for keeping organizations connected and competitive on a global scale.

Tech that works with you

Smart business phone systems should make work easier, not harder. With intuitive interfaces and reliable hardware, teams can collaborate seamlessly from the office, at home, or on the go. Headsets keep conversations clear, conference phones support hybrid meetings, and desktop/mobile apps keep you connected without being tied to one device. 

Make room for Smart Office

The northern phone book remains a familiar tool, a reminder of the strong community connections that keep our region thriving. But today, more than 77% of Yukon businesses are based in Whitehorse, while the rest are spread across smaller, closely tied communities (Yukon Bureau of Statistics, 2023). For these distributed operations, reliable communication is what keeps businesses connected and competitive.

Smart Office builds on this tradition with a modern hub for business communication. Backed by northern technicians and local support, it combines features like flexible line management, voicemail-to-email, and seamless integration across devices. Whether for a single storefront or a business with multiple locations, Smart Office helps northern organizations work smarter today, and prepare for tomorrow.

Ready to explore your options? Find out how Northwestel’s Smart Office can give your business a flexible, future-proof phone system.

Reference 
Yukon Bureau of Statistics. Yukon Business Survey 2023. Government of Yukon. 
fin-business-survey-2023.pdf