Accounts and billing support
Paying your bill
Here are bill management services and tools that you can use to help manage your spending.
Moving and suspending services
Describes what you need to know to move your services to a new address.
Describes how to temporarily suspend your services. You might want to temporarily suspend your services if you're going on…
Service charges and security deposits
Discusses security deposits and how to get your security deposit back.
Describes the one-time, non-recurring charges that apply to work performed for customer service requests.
Using nwtel.ca
You can now choose between Whitehorse – Central or Whitehorse - Rural communities when you visit us at nwtel.ca.
If you’re…
You can now choose between Carcross - Central or Carcross - Rural communities when you visit us at nwtel…
Concerns and complaints
Describes how to contact us if you have a concern or complaint and where to find more information about how to escalate your…
Service outages
Automatic credits are issued for internet service disruptions lasting 24 hours or more when the cause of the service...
